Call Center Manager
AI summary
Onyibiz Consult & Insight, a Lagos-based business consulting firm, is hiring a Call Center Manager to oversee daily operations and personnel in Maryland, Lagos. The role involves hiring and training staff, managing budgets, improving call-handling procedures, and reporting performance metrics. Salary ranges from N85,000 to N150,000 per month, with applications due by 7th September 2026.
- Full-time role based in Maryland, Lagos
- Salary of N85,000 – N150,000 per month
- Proven call center management experience required
- Application deadline is 7th September 2026
- Apply by emailing CV to the provided address
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N85,000 - N150,000 per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Onyibiz Consult & Insight and the role in Not specified.
- Add concrete examples related to sales, call_center, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Onyibiz Consult & Insight before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Call Center Manager at Onyibiz Consult & Insight ⏲ Aug 17, 2026, 12:06 PM ⋕ View all Customer Service & Support jobs Onyibiz Consult & Insight is a business firm based in Lagos, Nigeria, that specializes inproviding services related to business consulting, project management, and marketing. They are focused on helping organizations with strategic business development, providing necessary insights to support operational success. We are recruiting to fill the position below: Job Title: Call Center Manager Location: Maryland, Lagos Employment Type: Full-time Job brief You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. Responsibilities: Hire, coach and provide training to personnel to maintain high customer service standards Monitor and improve ordering, telephone handling and other procedures Assume responsibility of budgeting and tracking expenses Prepare reports for different departments or upper management Develop objectives for the call center’s day-to-day activities Evaluate performance with key metrics (accuracy, call-waiting time etc.) Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) Requirements: and skills Experience: in basic financial analysis (cost-effectiveness, cost-benefit etc.) Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus Outstanding communication and interpersonal skills Knowledge of performance evaluation and customer service metrics Experience: in customer service is required Proven experience: as call center manager or similar position High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated Positive and patient. Solid understanding of reporting and budgeting procedures Proficient in MS Office and call center equipment/software programs Excellent organizational and leadership skills with a problem-solving ability Salary N85,000 - N150,000 per month. How to Apply Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email. Application Deadline: 7th September, 2026. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Maryland Call Center Manager job vacancies in Nigeria