Floor Manager

AI summary

Domeo Resources International is hiring a Floor Manager in Abuja (FCT) on a full-time basis. The role involves supervising daily sales-floor operations, managing customer relationships, supporting front-desk activities, and occasionally assisting the kiddies section. The ideal candidate should be calm, patient, emotionally intelligent, and diplomatic, with strong customer-service and team-coordination skills.

• Full-time Floor Manager role based in Abuja (FCT)
• Focus on floor supervision, customer relationship management, and front-desk support
• Requires calm, patient, emotionally intelligent, and diplomatic candidate
• Involves supporting the kiddies section and handling customer concerns professionally
• Reports directly to the General Manager

Original source description

Floor Manager at Domeo Resources International ⏲ Sep 9, 2026, 12:14 PM ⋕ View all Food Services & Catering jobs Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance. We are recruiting to fill the position below: Job Title: Floor Manager Location: Abuja (FCT) Employment Type: Full-time Reports to: General Manager Direct Reports: None Main Function The Floor Manager is responsible for ensuring the smooth day-to-day running of the customer-facing areas of the business while delivering an exceptional customer experience. The ideal candidate must be calm, patient, emotionally intelligent, approachable, and diplomatic, with the ability to handle customer concerns and workplace situations professionally without unnecessary confrontation or escalation. The role combines floor supervision, customer relationship management, sales support, front-desk responsibilities, and customer engagement within the kiddies section. The successful candidate will serve as a key point of contact between customers, sales personnel, and management, ensuring that customers receive prompt, courteous, and professional service at every stage of their visit. Role Responsibilities: Floor Management & Supervision: Supervise the day-to-day activities on the sales floor to ensure smooth and efficient operations. Ensure that customers are properly welcomed, attended to, and supported throughout their shopping experience. Ensure that established company policies, procedures, and service standards are consistently followed. Ensure that sales staff are actively engaging customers and providing appropriate assistance. Monitor staff attendance, punctuality, appearance, conduct, and adherence to service standards. Monitor the general appearance, cleanliness, organisation, and presentation of the sales floor. Ensure products, displays, and customer-facing areas are properly arranged and maintained. Identify operational issues on the floor and resolve them promptly or escalate appropriately. Coordinate the activities of team members on the floor and ensure tasks are completed promptly. Customer Relationship Management: Identify customer needs and ensure they are directed to the appropriate staff member or service. Welcome customers warmly and create a pleasant, professional shopping experience. Maintain a customer-focused approach throughout all interactions. Encourage repeat business by ensuring customers feel valued and well attended to. Handle difficult or dissatisfied customers with patience, empathy, and professionalism. Attend to customer enquiries, requests, complaints, and feedback in a calm and courteous manner. Follow up on customer complaints and ensure appropriate resolution. Build and maintain positive relationships with new and existing customers. Resolve customer concerns within the scope of authority and escalate complex matters when necessary. Gather customer feedback and communicate recurring concerns or suggestions to management. Front Desk Support: The Floor Manager may occasionally be assigned to support the kiddies section. Responsibilities: may include: Ensuring customers are not left unattended or without appropriate direction. Attending to incoming enquiries in person, by telephone, or through other approved communication channels. Ensuring parents / guardians receive appropriate assistance and information. Maintaining a professional and welcoming front-desk environment. Supporting basic administrative and customer-service activities at the front desk. Managing customer appointments, enquiries, or requests where applicable. Receiving and welcoming customers and visitors. Directing customers to the appropriate staff members or sections. Receiving and accurately recording customer information when required. Maintaining a patient, friendly, and engaging attitude when dealing with children and parents. Welcoming and attending to children and their accompanying parents/guardians. Providing helpful information about available products and services. Kiddies Section Support: Ensuring the kiddies section remains organised, clean, safe, and welcoming. The Floor Manager may be required to work at the front desk when necessary. Responsibilities: may include: Assisting customers in selecting appropriate products for children. Monitoring customer interactions within the section and escalating any concerns appropriately. Sales & Business Support: Support promotional activities, product launches, and special customer events. Encourage effective customer engagement and upselling where appropriate. Identify opportunities to improve customer conversion and repeat purchases. Monitor customer traffic and identify opportunities to improve service delivery. Support the sales team in achieving daily and monthly sales objectives. Assist management in identifying operational or customer-service improvements that can increase sales and customer satisfaction. Communicate customer preferences, trends, and feedback to management. Team Coordination & Staff Support: Provide guidance and support to customer-facing employees. Address minor staff issues diplomatically and refer serious or recurring issues to management. Help maintain a respectful and harmonious working environment. Support the onboarding and orientation of new customer-facing employees where required. Ensure team members understand and adhere to customer-service expectations. Encourage teamwork and positive working relationships among employees. Coordinate team activities during daily operations. Lead by example in professionalism, punctuality, customer service, and workplace conduct. Reporting & Accountability: Report significant customer complaints, operational challenges, and staff-related issues to management. Track recurring customer concerns and recommend practical solutions. Provide management with feedback on floor operations and customer experience. Maintain accurate records of relevant customer interactions and incidents where required. Prepare or contribute to daily operational and customer-service reports. Ensure all assigned responsibilities: are completed and properly handed over where necessary. Qualifications and Requirements: Previous experience: as a Customer Relationship Executive, Customer Service Officer, Floor Supervisor, Retail Supervisor, Front Desk Officer, or similar role is highly desirable. Experience: working in a fashion, retail, lifestyle, hospitality, or other customer-focused environment will be an advantage. Strong written and verbal communication skills. At least 2 years of experience: in a supervisory or team-coordination role is preferred. Minimum of a Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, Hospitality Management, Customer Service, Public Relations, or a related discipline. A professional certification in Customer Relationship Management, Sales, Hospitality, or a related field is an added advantage. Minimum of 5 years of relevant work experience: in customer service, customer relationship management, retail, hospitality, sales, front-desk operations, or a similar customer-facing environment. Proficiency in Microsoft Office and/or other relevant digital tools. Demonstrated experience: handling customer complaints and resolving difficult customer situations professionally. Core Competencies: Customer Service: Customer-focused with strong interpersonal skills. Good listener and problem-solver who understands and responds to customer needs professionally. Communication: Excellent verbal communicator. Professional in phone and face-to-face interactions with customers, children, parents, colleagues, and management. Explains issues clearly and tactfully. Organisation & Execution: Detail-oriented, proactive, and organized. Strong time-management and multitasking skills. Remains effective in busy, high-traffic environments and resolves operational issues quickly. Leadership: Self-leadership. Able to supervise and coordinate a team with a firm but respectful approach. Gives clear instructions, upholds standards, and demonstrates accountability, maturity, and sound judgment. Emotional Intelligence & Temperament: Calm, patient, and diplomatic under pressure. Handles difficult conversations and feedback maturely, exercises self-control, and works well with all personality types without unnecessary conflict. How to Apply Interested and qualified candidates should forward their CV and Cover Letter to recruitment@domeoresources.org using “Floor Manager (Fashion Industry Abuja)” as the subject of the mail. Note Only shortlisted candidates will be contacted. Application Deadline: 30th September, 2026. View all Jobs in Nigeria Abuja Floor Manager job vacancies in Nigeria