Customer Experience Officer Job at Media Trust Limited
AI summary
Media Trust Limited, publisher of Daily Trust, seeks a Customer Experience Officer in Abuja. The role involves designing and improving customer journeys across digital platforms, analyzing feedback, and collaborating with editorial, product, and IT teams. Requires a degree and 7+ years of experience in customer experience or digital products.
- Full-time position in Abuja
- Minimum 7 years experience required
- Design and optimize customer journeys
- Work with editorial, product, and IT teams
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, factoryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Officer Job at Media Trust Limited evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobgurus Nigeria and the role in Abuja.
- Add concrete examples related to driver, sales, factory, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Officer Job at Media Trust Limited role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobgurus Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Experience: Officer Job at Media Trust Limited | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Customer Experience: Officer Job at Media Trust Limited Media Trust Limited is the publisher of Daily Trust and other newspaper titles. They are also into commercial printing as well as Brand Marketing Research for the purpose of identifying new opportunities for business values. Each market research report delivers insight across a wide range of crucial factors such as market size, growth drivers, competitive landscape, trends, and forecasts. We are recruiting to fill the position below: Job Position: Customer Experience: Officer Job Location: Abuja Job Type: Full Time Job Description The customer experience: officer will lead the design, measurement, and continuous improvement of customer journeys across Media Trust Group’s digital platforms, ensuring that every audience interaction is seamless, engaging, and valuable. Key Responsibilities: Design and optimise customer journeys. Improve onboarding. Collect and analyse feedback. Monitor satisfaction metrics. Resolve experience: pain points. Work with the Editorial, Product, and IT departments. Coordinate audience engagement. Support podcast audience growth. Recommend UX improvements. Develop customer communications. Produce monthly experience: reports. Benchmark against industry best practice. Required Qualifications & Skills Education: Degree in a relevant field. Minimum of seven (7) years of experience: in customer experience, digital products, or audience engagement. Media or digital business experience: is an advantage. Customer journey mapping CRM systems Google Analytics Communication Analytical thinking Cross-functional collaboration Click here to Apply Similar Jobs Customer Service Officer Job at Cobbler Care Limited Team Lead, Customer Relationship Management Job at Access Bank Plc Customer Acquisition Agent Job at HRBP Limited Customer Sales Executive Vono Products Plc Front Desk Officer Customer Service Supervisor Job at Prestigious Consulting Customer Service Representative Job at Stee Cambridge College Job Openings at Stee Cambridge College Squareme Recruitment for Customer Success Trainee Customer Service Representative Job at Paycita Hottest Jobs Job Openings at Abbey Mortgage Bank Plc Front Desk Officer Job at Deutsche Partners Holding Limited IT Support Officer Job at Agrinova Limited Job Openings at Filmhouse Cinemas Limited Customer Success Manager / Support Job at Starrik Front Desk Officer Job at Kojo Auto Service Centre Limited Front Desk Officer Job at Alphacell Group Limited Administrative Assistant Job at United Nations International Children's Emergency Fund (UNICEF) Front Desk Representative Job at Iraizickify Business Store Warehouse Manager Job at Agric & Culture Company Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.