Training Officer
AI summary
ConSol Limited, a leading Contact Centre Services and BPO provider in Nigeria, is hiring a Training Officer to be based in Oshodi, Lagos. The role involves training, coaching, and mentoring staff and external delegates, developing curriculum aligned with industry standards, and managing training logistics. Full-time position with a deadline of 31st August 2026.
- Full-time role based in Oshodi, Lagos
- Requires Bachelor's Degree or HND plus relevant contact centre certifications
- Minimum 3 years contact centre experience needed
- Apply by sending CV to careers@consol.co with job title as subject
- Application deadline is 31st August 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Training Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ConSol Limited and the role in Not specified.
- Add concrete examples related to call_center, internship, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Training Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ConSol Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Training Officer at ConSol Limited ⏲ Aug 17, 2026, 11:24 AM ⋕ View all ICT Support & Telecommunications jobs ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’. We are recruiting to fill the position below: Job Title: Training Officer Location: Oshodi, Lagos Employment Type: Full-time Job Duties / Responsibilities: / Accountabilities Be responsible for training, coaching, mentoring and human capacity development of staff and external training delegates Manage the interface and the interactions with ConSol’s training Partners e.g. QAI Global. Conduct regular feedback surveys from training programs provided to both internal and external customers, collate and present results to Management. Ensure the availability of appropriate training materials for executing training program Regularly review course curriculum and content to ensure parity with industry standard contents. Develop specific training curriculum and modules to improve performance and address the skills gaps and performance deficiencies identified by the Quality Assurance Team. Maintain a calendar of training programs designed to meet both the internal business requirements: and external revenue generating opportunities. Identify and develop training programs to meet Contact Centre operational needs Manage the logistics and resource planning for executing training program for internal and external customers. Ensure that the training objectives are aligned with organization’s short, medium and long term goals Requirements: Education: Qualification: Candidates should possess a Bachelor’s Degree or HND Professional Qualification: Relevant Contact centre operations certification QAI Certified Trainer QAI Certified Contact Centre Agent Experience: Minimum of Three [3] years relevant work experience: in the Contact Centre; Working knowledge of appropriate CRM software and understanding of the Contact center industry Functional skills: Administrative Skills Organizing Skills Communication (Local Language and English) Problem Identification/ Solving Skills Customer Service Skills Listening Skills PC/personal productivity tools – Words for windows, Excel, PowerPoint, Mailing Excellent Telephone Etiquette Excellent Communication Skills How to Apply Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email. Note: All applicants must go through the job description carefully and apply if qualified. Application Deadline: 31st August, 2026. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Oshodi Training Officer job vacancies in Nigeria