Product Manager, Customer Support
AI summary
Renmoney is hiring a Product Manager to own the customer support product experience end-to-end across app, web, and contact centre channels. The role focuses on defining the support roadmap, improving resolution time and customer satisfaction, and working with Engineering, Design, Support Ops, and Compliance. Candidates should have 3+ years of customer service product management experience, ideally in fintech, banking, or digital lending in Nigeria.
- Owns customer support product vision, roadmap, and execution across multiple channels
- Requires 3+ years of customer service product management experience
- Fintech, banking, or digital lending experience in Nigeria preferred
- Focus on support metrics such as FCR, AHT, SLA, CSAT/NPS
- Regulatory familiarity with CBN/NDIC environment is a plus
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, product management, customer supportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Product Manager, Customer Support evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Renmoney and the role in Not specified.
- Add concrete examples related to call_center, product management, customer support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Product Manager, Customer Support role in call_center, product management?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Renmoney before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
We’re looking for a Product Manager to own the Customer Support product experience: end-to-end. You’ll define the vision, roadmap, and execution for support tools and processes that improve resolution time, customer satisfaction, and operational efficiency across app, web, and contact centre channels. Key Responsibilities: Define and execute the roadmap for customer support products (in-app help, ticketing, knowledge base, chat/voice integrations, self-service flows). Work with Engineering, Design, Support Ops, and Compliance to ship features that reduce handle time, increase first-contact resolution, and improve NPS/CSAT. Analyse support data (ticket volumes, categories, SLAs, escalation rates) to identify pain points and prioritize improvements. Partner with Risk, Collections, and Product teams to ensure support workflows align with regulatory and policy requirements. Run experiments and A/B tests on support flows, FAQs, and in-app guidance to drive self-service adoption. Build clear metrics and dashboards for support performance and report regularly to leadership. Requirements: 3+ years of customer service product management experience, preferably in fintech, banking, or digital lending in Nigeria. Strong understanding of customer support operations, ticketing systems, and omnichannel support (app, web, call centre). Experience: with data-driven prioritization, experimentation, and support metrics (FCR, AHT, SLA, CSAT/NPS). Familiarity with CBN/NDIC regulatory environment and financial services compliance is a plus. Excellent communication, stakeholder management, and problem-solving skills. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Renmoney on jobs.workable.com to apply Build your CV for free. Download in different templates.