Customer Service Manager
AI summary
Peachy Talent Solutions is hiring a Customer Service Manager in Lagos, Nigeria, to lead frontline teams, manage escalated complaints, enforce service standards, and coordinate with Operations, Logistics, and Quality Control to improve the customer journey. The role offers a full-time office schedule and a salary range of NGN 250,000–400,000.
- Full-time role based in Lagos with structured 8 to 5 working hours.
- Salary range of NGN 250,000 to 400,000.
- Requires 4–6 years of customer service experience and at least 2 years in a managerial role.
- Experience with CleanCloud CRM and cross-functional coordination is important.
- Easy apply directly on Jobberman.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 250,000 - 400,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, call_center, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Peachy Talent Solutions and the role in Not specified.
- Add concrete examples related to retail, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Manager role in retail, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Peachy Talent Solutions before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
P Customer Service Manager Peachy Talent Solutions Customer Service & Support 5 days ago Easy apply New Lagos Full Time Retail, Fashion & FMCG NGN 250,000 - 400,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary Customer Service Manager Min Qualification: Degree Experience: Level: Entry level Experience: Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Nigeria Job descriptions & requirements: Responsibilities: Coordinate with Operations to ensure garments are processed, quality-checked, and ready within agreed turnaround times. Monitor pending, delayed, and priority orders and proactively follow up with relevant teams. Manage escalated customer complaints and ensure timely resolution. Develop and enforce customer service standards, SOPs, and service protocols. Lead, train, and supervise frontline customer service teams. Monitor customer satisfaction, complaints, turnaround times, retention, and overall service quality. Maintain accurate customer records and follow-ups using CleanCloud CRM and other relevant systems. Work closely with Operations, Logistics, Quality Control, and Branch teams to improve the customer journey. Provide regular reports and actionable management insights. Requirements: 4–6 years of experience: in Customer Experience, Customer Service, Service Operations, Retail, or a related field. Minimum of 2 years in a managerial or supervisory role. Strong leadership, communication, problem-solving, and complaint-resolution skills. Experience: managing teams and driving customer satisfaction and retention. Ability to work effectively across multiple departments and manage service operations. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job