Head of Operations
AI summary
Roundsquare Integrated Services Limited is recruiting a Head of Operations for an established travel agency client in Lagos. The role involves leading travel service delivery operations including ticketing, visa support, holiday packages, and protocol services. The position offers ₦600,000 monthly gross and requires 5-7 years of relevant experience.
- Monthly gross salary of ₦600,000
- Full-time onsite role based in Lagos
- Requires 5-7 years experience in travel agency or aviation operations
- At least 2-3 years team supervision experience needed
- Apply by emailing CV to recruitment@roundsquare.com.ng
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦600,000 monthly gross. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, Operations ManagementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Roundsquare Integrated Services Limited and the role in Not specified.
- Add concrete examples related to internship, entregador, Operations Management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Operations role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Roundsquare Integrated Services Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Roundsquare provides clients with human capital solutions that result in measurably improved employee and organizational performance. We can help organizations large and small establish, out-source and troubleshoot any and all essential Human Resource functions. At Roundsquare our key role is to assist the client to identify needs, develop an action plan and... Read more about this company Head of Operations Job Type Full Time , Onsite Qualification BA/BSc/HND Experience: 5 years Location Lagos Job Field Administration / Facilities , Travels and Tours Our client, an established travel agency, is seeking an experienced and highly organised Head of Operations to lead its travel service delivery operations. The successful candidate will supervise ticketing, visa support, holiday packages and protocol service workflows, ensuring that client requests are handled accurately, promptly and professionally. The role will also be responsible for CRM discipline, operational reporting, error reduction, service turnaround time, client issue escalation and line management of operations staff. The ideal candidate should have strong experience: in travel agency operations, aviation, ticketing, tours, visa services, hospitality operations, or a related service-delivery environment. Strong leadership, attention to detail, client-service orientation, and reporting skills are essential. The role requires a candidate who can enforce operational SOPs, improve workflows, reduce service errors and ensure disciplined follow-through across the travel service delivery chain. Key Requirements: First degree or HND in Business Administration, Tourism, Travel Management, Hospitality Management, Operations Management or a related field. Minimum of 5 to 7 years’ relevant experience: in travel agency operations, aviation, ticketing, tours, visa services, protocol services, hospitality operations or a related service delivery environment. At least 2 to 3 years’ experience: supervising, coordinating or line-managing a service delivery team. Excellent oral and written communication skills for staff coordination, client communication, vendor follow-up, escalation and reporting. Strong knowledge of travel service operations, including ticketing, visa support, holiday packages, protocol services and client follow-up. Good working knowledge of CRM systems, booking platforms, service tracking tools and operational reporting. Ability to enforce SOPs, checklists, service standards and workflow controls. Strong attention to detail, especially in client information, booking details, invoice categories, attachments and documentation. Good client service, escalation management and problem-solving skills. Ability to manage pressure, operational deadlines, staff accountability and client expectations. Salary: ₦600,000 monthly gross Check how your CV aligns with this job Method of Application Interested and qualified candidates should forward their CV to: recruitment@roundsquare.com.ng using the position as subject of email. Build your CV for free. Download in different templates.