Cluster Manager
AI summary
UPDC Facility Management Limited is hiring a Cluster Manager to oversee multiple facilities in Lagos, ensuring operational efficiency, client satisfaction, and compliance with SLAs and KPIs. The role involves leading facility teams, managing budgets, and driving continuous improvement across the cluster.
- Leads Facility Managers, Site Supervisors, and support teams across assigned cluster
- Responsible for SLA/KPI compliance, client satisfaction, and operational efficiency
- Oversees technical maintenance, HSE compliance, and financial management
- Requires strong leadership and multi-site facilities management experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in entregador, Operations Manager, Facilities ManagerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Cluster Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to UPDC Facility Management Limited and the role in Not specified.
- Add concrete examples related to entregador, Operations Manager, Facilities Manager, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Cluster Manager role in entregador, Operations Manager?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research UPDC Facility Management Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Cluster Manager at UPDC Facility Management Limited ⏲ Sep 7, 2026, 12:06 PM ⋕ View all Real Estate jobs UPDC Facility Management Limited is a leading facilities management company in Nigeria, providing comprehensive management, maintenance, and sustainable power solutions for residential, commercial, and corporate properties. We are recruiting to fill the position below: Job Title: Cluster Manager Location: Lagos Reports To: Head of Operations / Operations Manager Supervises: Facility Managers, Site Supervisors and Facility Support Teams within the assigned cluster Job Summary The Cluster Manager is responsible for the effective management and performance of multiple facilities within an assigned cluster. The role ensures the delivery of high-quality facility management services, operational efficiency, client satisfaction, compliance with company standards, and achievement of agreed financial and service targets across all assigned sites. Responsibilities: Cluster Operations Management: Oversee the day-to-day operations of all facilities within the assigned cluster. Monitor site performance and ensure compliance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Identify operational gaps and implement corrective actions. Ensure the effective delivery of technical, soft and support facility management services. Conduct regular site inspections and operational reviews. Team & Performance Management: Ensure adequate staffing and effective deployment of resources across assigned facilities. Supervise and provide leadership to Facility Managers, Site Supervisors and other site teams. Conduct performance reviews and address performance or disciplinary issues appropriately. Set performance expectations and monitor team productivity. Support recruitment, onboarding, training and development of site personnel. Client & Stakeholder Management: Ensure client complaints and service requests are addressed promptly. Act as the escalation point for major operational and client-related issues. Attend client meetings and service review meetings as required. Maintain strong relationships with clients and key stakeholders across the cluster. Identify opportunities to improve client satisfaction and retention. Technical & Maintenance Oversight: Monitor contractors and service providers to ensure quality and compliance with agreed standards. Ensure timely escalation and resolution of major technical issues. Ensure preventive and corrective maintenance activities are effectively planned and executed. Monitor the performance of MEP systems, building infrastructure and other facility assets. Financial & Commercial Management: Identify opportunities for cost optimisation without compromising service quality. Support the preparation and management of site budgets. Monitor operational costs and ensure effective utilisation of resources. Support revenue protection and achievement of commercial targets. Monitor procurement, contractor costs and expenditure across assigned facilities. Health, Safety, Quality & Compliance: Monitor implementation of risk assessments, emergency procedures and safety standards. Ensure all facilities maintain required operational and compliance documentation. Ensure compliance with HSE policies, statutory requirements: and company procedures. Investigate incidents and ensure appropriate corrective and preventive actions are implemented. Reporting & Continuous Improvement: Prepare regular cluster performance reports for management. Review and consolidate operational reports from assigned facilities. Monitor KPIs, SLAs, maintenance performance, client satisfaction and other operational metrics. Drive continuous improvement initiatives across the cluster. Identify trends and recommend initiatives to improve service delivery and operational efficiency. Key Perfomance Indicators (KPIs) Timely and accurate operational reporting. HSE and regulatory compliance. Achievement of agreed site and cluster KPIs. Effective cost and resource management. Staff productivity and performance. Reduction in operational downtime and recurring faults. Preventive maintenance compliance. SLA compliance and service delivery performance. Client satisfaction and retention. Requirements: Experience: managing client relationships, service providers, contractors and multidisciplinary teams. Professional certification in Facility Management, Engineering, Project Management or a related field is an added advantage. Minimum of 3 years’ experience: in a supervisory or managerial role, preferably managing multiple facilities or sites. Experience: in commercial or residential property management is an added advantage. Bachelor’s Degree or HND in Facility Management, Engineering, Estate Management, Building Technology, Business Administration or a related discipline. 5–8 years’ experience: in Facility Management, Property Management, Engineering, Operations or a related field. Skills: Good knowledge of HSE, SLA and KPI management. Proficiency in Microsoft Office and facility management systems. Strong knowledge of facility management operations and maintenance. Financial and budget management skills. Excellent communication and negotiation skills. Strong problem-solving and decision-making abilities. Excellent client and stakeholder management skills. Strong analytical and reporting skills. Strong leadership and people management skills. Ability to manage multiple sites and competing priorities. How to Apply Interested and qualified candidates should: Click here to apply online Application Deadline: 7th October, 2026. View all Jobs in Nigeria Lagos State