IT & Digital Enablement Lead (Africa Operations)
AI summary
Procept Africa is hiring an IT & Digital Enablement Lead to manage IT operations, enterprise systems, digital tools, and technology support across its Africa operations, with primary responsibility for Nigeria. The role covers systems administration, user enablement, vendor coordination, cybersecurity support, and digital platform maintenance. Candidates need a bachelor's degree in IT or a related field and 3–5 years of relevant experience.
- Hybrid role based in Nigeria with Africa-wide coordination responsibilities
- Manages IT operations, enterprise systems, and digital enablement across the business
- Requires 3–5 years of IT operations or systems administration experience
- Bachelor's degree in IT, Computer Science, Information Systems, or Engineering required
- Vendor coordination, cybersecurity support, and user training are key duties
- Reports to the Chief Commercial Advisor with functional reporting to Head of Consulting Delivery
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT & Digital Enablement Lead (Africa Operations) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Procept Associates Professional Services Limited (Procept Africa) and the role in Not specified.
- Add concrete examples related to security, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT & Digital Enablement Lead (Africa Operations) role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Procept Associates Professional Services Limited (Procept Africa) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Role Purpose: The IT & Digital Enablement Lead (Africa Operations) is responsible for managing and supporting Procept Africa’s IT operations, enterprise systems, digital tools, and technology support services to ensure stable, secure, and efficient business operations. The role focuses primarily on operational IT management, user enablement, systems support, and technology coordination across Procept Africa’s business operations. The role will also support the adoption and effective use of digital tools that improve operational efficiency, collaboration, consulting delivery, and customer service. Role Scope Functional Scope : Vendor & Service Provider Coordination. User Enablement & Adoption. Systems & Applications Administration. IT Operations & Support. Technology Process Improvement. Cybersecurity & Access Control Support. Website & Digital Platform Support. Geographic Scope: Primary responsibility for Nigeria operations with support coordination for other Procept Africa locations where required. Key Responsibilities: IT Operations & Support: Maintain IT procedures, documentation, system monitoring, and user access management. Manage day-to-day IT operations, user support, system availability, and issue resolution. Systems & Applications Management: Support and administer enterprise systems, business applications, and collaboration platforms. Coordinate system maintenance, vendor support, automation, and process improvement initiatives. Digital Enablement & User Adoption: Support rollout and adoption of digital tools through user training, guidance, and support. Serve as liaison between business users and technology vendors/service providers. Website & Digital Platform Support: Support digital platforms and analytics tools used across the business. Ensure website stability, security, maintenance, hosting, and technical support coordination. Cybersecurity & Information Protection: Support risk monitoring, incident escalation, audits, and compliance activities. Implement basic cybersecurity, access control, and data protection practices. Vendor & Service Provider Coordination: Monitor vendor performance, SLAs, maintenance activities, and support requests. Coordinate IT vendors and service providers to ensure effective and cost-efficient service delivery. Reporting & Continuous Improvement: Prepare operational IT reports and maintain IT asset and system records. Identify and implement practical improvements to systems, processes, and user experience. Reporting Reporting Line: Chief Commercial Advisor Administrative Reporting Functional Reporting: Head, Consulting Delivery Services Direct Reports : IT Officers Systems Support Personnel : External Vendors Technology Service Providers Key Stakeholders: HR Country Representatives (where applicable). Operations Teams PMO CEO’s Office Business Development Consulting Teams Finance Qualifications Education: Bachelor’s Degree in: Information Technology, Computer Science, Information Systems, Engineering or related discipline. : Practical experience: supporting collaboration tools, cloud platforms, and digital workplace technologies. Experience: supporting users in professional services or consulting environments is an advantage. 3–5 years of experience: in IT operations, systems administration, or technology support. Experience: coordinating vendors and technology service providers. Experience: managing business applications and enterprise systems. Certifications: Preferred certifications include: Basic analytics and reporting tools. Microsoft Certifications. AWS or Cloud Fundamentals Certifications. Systems documentation and reporting Vendor coordination and SLA monitoring. Project Management Certifications (PMP, PRINCE2, CAPM) are an added advantage. ITIL4 Foundation and higher levels. Cybersecurity Fundamentals Certifications. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria