Apartment Manager

AI summary

We are seeking an experienced Apartment Manager to oversee daily operations of serviced apartments and short-term rentals in Edo, Nigeria. Responsibilities include guest services, housekeeping coordination, booking management, maintenance, staff supervision, and reporting. Requires HND in Hospitality or related field and 3+ years experience.

• Full-time position with working hours 8 am to 5 pm
• Salary range NGN 250,000 - 400,000
• Mid-level role requiring HND and 3 years experience in hospitality
• Location: Edo, Nigeria

Description

Find a Job + + + + Search Apartment Manager Steve Integrated Technical Services Limited Hospitality & Leisure 3 days ago Easy apply New Rest of Nigeria (Edo) Full Time Hospitality & Hotel NGN 250,000 - 400,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are seeking an experienced, customer-focused, and highly organized Apartment Manager to oversee the daily operations of our serviced apartments and short-term rentals. The ideal candidate will have a hospitality background, strong operational and leadership skills, and a passion for delivering exceptional guest experiences. Min Qualification: HND Experience Level: Mid level Experience Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Edo, Nigeria Job descriptions & requirements Responsibilities: Welcome guests and ensure seamless check-in and check-out processes. Provide exceptional customer service before, during, and after guests' stays. Respond promptly and professionally to guest inquiries, complaints, and special requests. Maintain high guest satisfaction ratings by ensuring a memorable guest experience. Handle guest feedback and implement corrective actions where necessary. Oversee the day-to-day operations of all serviced apartments. Conduct regular inspections to ensure apartments meet cleanliness, maintenance, and presentation standards. Coordinate housekeeping schedules and supervise cleaning staff. Ensure apartments are fully stocked with required amenities before guest arrivals. Monitor inventory of linens, toiletries, kitchen supplies, and other consumables. Manage bookings across online platforms and direct reservations. Maintain accurate calendars to prevent double bookings. Optimize occupancy rates through effective pricing and availability management. Process reservations, cancellations, modifications, and payments. Coordinate preventive and corrective maintenance of apartments and facilities. Liaise with contractors, vendors, and service providers for repairs and maintenance. Ensure all equipment, appliances, and utilities remain in excellent working condition. Conduct routine safety inspections and ensure compliance with health and safety standards. Prepare occupancy and revenue reports. Monitor operational expenses and recommend cost-saving measures. Maintain accurate records of bookings, payments, guest information, and maintenance activities. Assist in budgeting and financial planning for apartment operations. Ensure proper cash handling where applicable. Supervise housekeeping, maintenance personnel, and other support staff. Schedule staff shifts to ensure adequate operational coverage. Monitor staff performance and provide coaching where necessary. Monitor online listings and ensure photographs, descriptions, and pricing remain competitive. Encourage positive guest reviews and manage online reputation. Recommend promotional campaigns and occupancy improvement strategies. Stay informed about hospitality industry trends and competitor offerings. Ensure compliance with company policies, local regulations, and health and safety standards. Maintain confidentiality of guest information. Ensure adherence to security procedures and emergency protocols. Requirements: Minimum of an HND in Hospitality Management, Hotel Management, Business Administration, Tourism, or a related field. Minimum of 3 years' experience in hospitality, hotel operations, serviced apartments, Airbnb management, or a similar role. Experience managing online booking platforms (Airbnb, Booking.com, Expedia, etc.) is an added advantage. Experience supervising housekeeping or front office operations. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. 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