Sales Operations Manager
AI summary
Dangote Industries Limited is hiring a Sales Operations Manager to lead sales and marketing operations, drive Order-to-Cash processes, and deliver data-driven insights across Sales, Marketing, Finance, and Supply Chain. The role focuses on improving sales performance, customer experience, and operational excellence in line with company growth objectives.
- Leads Order-to-Cash and Sales & Operations Planning processes
- Drives data analytics, dashboards, and performance reporting
- Acts as liaison between Sales, Marketing, Finance, and Supply Chain
- Requires 6–10 years in Sales Operations within FMCG or manufacturing
- Bachelor’s degree required; Master’s is an added advantage
- Strong ERP/SAP and CRM experience expected
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required6+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sales Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Dangote Industries Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sales Operations Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Dangote Industries Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The role is responsible for managing customer service operations, overseeing the Order-to-Cash (O2C) process, delivering actionable insights through reporting and dashboards, and acting as a key liaison between Sales, Marketing, Finance, Supply Chain, and other relevant functions. The Sales Operations Manager will lead and optimize sales and marketing operations across the business by driving efficient processes, data-driven decision-making, and strong cross-functional collaboration. The position plays a critical role in strengthening sales performance, enhancing customer experience, and ensuring operational excellence in line with the company’s growth objectives. Key Responsibilities: Sales Operations & Business Management: Support business planning, demand forecasting, and operational alignment with corporate objectives. Drive Sales & Operations Planning (S&OP) processes in collaboration with Supply Chain and Production teams. Lead Order-to-Cash (O2C) processes, ensuring accuracy, timeliness, and compliance. Oversee and optimize end-to-end sales operations processes to drive efficiency and performance. Data Analytics, Reporting & Performance Management: Lead data analysis, performance tracking, and reporting across sales functions. Develop, maintain, and continuously improve dashboards and key performance metrics. Provide actionable insights to support decision-making and sales strategy refinement. Monitor, interpret, and communicate periodic performance indicators to management. Strategy Execution & Capability Development: Support development and execution of sales strategies to drive market growth and profitability. Strengthen sales capability through structured training, coaching, and performance support initiatives. Ensure alignment between sales strategy and operational execution. Customer & Stakeholder Management: Oversee customer service operations, ensuring high service standards and customer satisfaction. Drive customer acquisition, onboarding, and retention initiatives. Manage customer claims, dispute resolution, and tracking to improve service delivery. Act as the primary liaison between Sales, Marketing, Finance, Supply Chain, and external stakeholders. Team Leadership & Administration: Support employee welfare, engagement, and productivity within the sales operations team. Serve as custodian of sales tools, systems, and technologies (e.g., CRM/ERP), ensuring efficient deployment and usage. Manage staffing needs and resource planning for optimal operational delivery. Ensure team accountability, performance management, and effective execution of responsibilities. Operational Governance & Continuous Improvement: Identify process gaps and implement improvements to enhance efficiency and reduce risks. Drive continuous improvement initiatives across sales operations processes. Ensure compliance with internal policies, procedures, and audit requirements. Key Performance Indicators (KPIs) Customer satisfaction and claims resolution metrics. Sales team productivity and capability improvement. Order fulfillment and O2C cycle performance. Accuracy and timeliness of sales reporting and dashboards. Sales operations efficiency and process turnaround time. Qualifications & Experience: Bachelor’s Degree in Business Administration, Marketing, Economics, or related field (Master’s degree is an added advantage). 6–10 years’ experience: in Sales Operations, Commercial Excellence, or related roles within FMCG or manufacturing. Proven experience: managing Order-to-Cash (O2C) processes and sales analytics. Strong working knowledge of ERP systems (e.g., SAP) and sales tools (e.g., CRM platforms). Key Competencies & Skills Technical & Functional Competencies: Strong analytical and numerical skills with the ability to interpret large datasets. Sales operations expertise including forecasting, reporting, and performance management. Advanced proficiency in data analysis and reporting tools (Excel, Power BI, or similar). Sound understanding of S&OP processes and business planning. Behavioral Competencies: Self-motivated with a proactive and results-driven mindset. Excellent planning, organizational, and multitasking skills. High level of ownership, resilience, and ability to perform under pressure. Strong interpersonal and stakeholder management capabilities. Effective communication and presentation skills. Leadership Competencies: Strategic thinking with a focus on continuous improvement and innovation. Strong team management, coaching, and capability development skills. Ability to lead cross-functional collaboration and influence decision-making. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State