Outsourcing & Operations Officer
AI summary
Smart Partners Consulting Limited is hiring an Outsourcing & Operations Officer in Ikeja, Lagos. The role manages client relationships, field operations, vendor contracts, and service delivery across cleaning, fumigation, and facility management. Candidates need a Bachelor's degree and 4–6 years of relevant operations or client service experience.
- Full-time role based in Ikeja, Lagos
- Manages outsourcing clients, field teams, and vendors
- Requires BA/BSc/HND and 4–6 years experience
- Covers cleaning, fumigation, and facility management operations
- Involves proposals, procurement, and monthly client reporting
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, cleaning, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IkejaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Outsourcing & Operations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Smart Partners Consulting Limited and the role in Ikeja.
- Add concrete examples related to sales, cleaning, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Outsourcing & Operations Officer role in sales, cleaning?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ikeja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Smart Partners Consulting Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Smart Partners was founded by Tijani Iyemifokhae , a graduate of Industrial Chemistry, University of Benin with MBA (Human Resources) Lagos State University Ojo. He has more than a decade work experiences that span across some leading law firms as Practice Development Manager. At Fine and Country International (West Africa) he was the Head of Operations and... Read more about this company Outsourcing & Operations Officer Job Type Full Time Qualification BA/BSc/HND Experience: 4 - 6 years Location Lagos City Ikeja Job Field Administration / Facilities Job Summary: Outsourcing and Operations Officer manages outsourcing/client relationships and lead operational execution across multiple service areas. This role involves supervising admin and janitorial staff, coordinating field operations, managing vendor contracts, developing client proposals, and ensuring seamless service delivery in cleaning, sales of cleaning consumables, fumigation, and facility management. Balancing strategic oversight with hands-on management of people, processes, and clients. Key Responsibilities: Outsourcing/Client Service & Relationship Management Serve as the primary liaison between the company and its clients. Develop and maintain strong relationships with clients and outsourced staff to ensure satisfaction and client retention. Handle client onboarding, service requests, issue resolution, and performance reviews. Send tailored proposals, quotations, and service agreements to clients based on requirements. Conduct regular check-ins, service updates, and client review meetings. Operations & Field Management Manage recruitment, deployment and training of janitors across client sites. Coordinate contingency cleaning activities and ensure cleaning consumable are adequately supplied to clients’ locations when and where necessary on monthly basis. Handles sales and client acquisition for cleaning consumables and other services. Oversee fumigation and pest control management, ensuring compliance with standards and schedules. Conduct routine custodian service inspections and detailed location inspections; document findings and recommend improvements. Track service-level performance and respond quickly to issues or client escalations. Send monthly report to all the clients on janitorial activities/observations Vendor & Procurement Management Manage procurement of cleaning and pest control consumables and ensure adequate stock levels. Evaluate vendor performance and maintain up-to-date service agreements. Oversee inventory management, stock issuance, and reporting. Administrative & Financial Oversight Supervise administrative staff and cleaning operatives, ensuring clarity of roles and productivity. Oversee invoicing and collaborate with Finance on accurate and timely payroll for custodians. Monitor budget allocation for consumables, equipment, and personnel logistics. Prepare and submit comprehensive operational and client service reports monthly. Key Skills & Competencies: Strong leadership and people management abilities. Excellent written and verbal communication skills. Solid understanding of facility management, cleaning, and pest control procedures. Highly organized with strong problem-solving and decision-making skills. Proficient in Microsoft Office Suite especially excel, and operations software. Experience: with budgeting, invoicing, and inventory control. Strong client service orientation and conflict resolution skills. Qualifications: Bachelor’s degree in Business Administration, Facility Management, Operations, or a related field. Minimum 4–6 years of relevant experience: in operations, client service, or facility management. Proven experience: in managing field teams, proposals, procurement, and client accounts. Other Attributes: Field experience: in janitorial or environmental services. Ability to multitask and manage several locations or projects simultaneously. Attention to detail and commitment to service excellence. Strong interpersonal and vendor negotiation skills. Check how your CV aligns with this job Method of Application Interested and qualified candidates should forward their CV to: talent@smartpartnersng.com using the position as subject of email. Build your CV for free. Download in different templates.