Complain Response and Feedback Mechanism Attendant
AI summary
Lindii Peace Foundation is hiring a Complain Response and Feedback Mechanism Attendant on a one-month short-term contract across Fufore, Girei, Yola North and Yola South LGAs in Adamawa State. The role involves operating a community help desk, receiving and documenting feedback and complaints, and ensuring accountability to affected populations. Minimum qualification is SSCE, with NGO or community experience considered an advantage.
- Short-term 1-month contract role in Adamawa State
- Community-level help desk and feedback handling position
- Openings in Fufore, Girei, Yola North and Yola South LGAs
- Minimum SSCE required; NGO experience is an advantage
- Reports to the CFAM Officer
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Short-Term Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Complain Response and Feedback Mechanism Attendant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Lindii Peace Foundation (LPF) and the role in Not specified.
- Add concrete examples related to security, call_center, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Complain Response and Feedback Mechanism Attendant role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Lindii Peace Foundation (LPF) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Complain Response and Feedback Mechanism Attendant at Lindii Peace Foundation (LPF) - 4 Openings ⏲ Sep 2, 2026, 5:02 AM ⋕ View all NGO & Humanitarian / Nonprofit Organizations jobs Lindii Peace Foundation (LPF) is a Non-Profit and Non-governmental Organization in Nigeria which was registered as a corporate body with the Corporate Affairs Commission on the Eleventh (11th) day of July, 2014. The foundation was formed by some eminent survivors of the Insurgency in North-east Nigeria and a few well-meaning Individuals who came together with a vision to see Nigeria a poverty free place where peace will abide and humanity can live freely in harmony. We are recruiting to fill the position below: Job Title: Complain Response and Feedback Mechanism Attendant Locations: Fufore, Girei, Yola North and Yola South LGAs, Adamawa Duration: 1 Month Reports To: CFAM Officer Employment Type: Short-Term Contract Job Purpose The Help Desk will also support appropriate referral and escalation of issues that cannot be resolved at the community level. CRM Attendant will serve as a community-level point of contact for receiving and responding to questions, feedback, complaints, concerns, and requests for information from community members. The role will support LPF's commitment to accountability to affected populations by ensuring that community members have access to accurate information about programme activities and can safely provide feedback through established channels. Key Responsibilities: Maintain confidentiality when handling complaints, feedback, and personal information. Adhere to LPF's Code of Conduct, safeguarding, PSEA, accountability, confidentiality, and data protection requirements: at all times. Maintain accurate records of feedback, complaints, enquiries, referrals, and resolutions in accordance with approved procedures. Support community members who may require assistance in accessing established complaint and feedback mechanisms. Follow up on referred issues where required and communicate updates to community members through approved channels. Perform other related duties as assigned by the supervisor. Listen to community members and document their feedback and concerns accurately using approved tools. Support community meetings, consultations, and awareness activities when required. Identify frequently raised questions, recurring complaints, and emerging community concerns and report them to the supervisor. Ensure that feedback mechanisms are accessible and inclusive to women, men, children, older persons, persons with disabilities, and other vulnerable groups. Immediately refer safeguarding, PSEA, protection, security, fraud, exploitation, abuse, or other serious concerns through the appropriate established reporting channels. Provide accurate and clear information to community members regarding LPF activities, services, processes, and available feedback channels. Provide appropriate responses to simple enquiries within the scope of the role. Receive community questions, feedback, complaints, concerns, and requests for information in a respectful and professional manner. Operate the designated community feedback/help desk during agreed working hours. Conduct basic community outreach and sensitization on the availability and use of LPF's feedback and complaints mechanisms. Refer complaints, requests, protection concerns, safeguarding issues, and other matters requiring further action to the appropriate staff or reporting mechanism. Inform community members about their rights, entitlements, programme information, and available channels for raising concerns. Qualifications and Experience: Previous experience: working with an NGO, humanitarian organization, community-based organization, or public service institution is an advantage. Ability to maintain confidentiality when handling sensitive information. Good communication and interpersonal skills. Minimum of Secondary School Certificate (SSCE). Ability to listen attentively and interact respectfully with people from different backgrounds. Ability to work respectfully and patiently with community members, including vulnerable persons. Basic computer skills are an advantage. Previous experience: in customer service, community engagement, help desk operations, information management, community mobilization, or a similar role is an advantage. Ability to communicate effectively in relevant local languages spoken in the target communities. Willingness to work within communities and assigned field locations. Basic ability to read, write, and maintain simple records. Key Competencies: Community engagement Good communication and active listening Customer service and interpersonal skills Integrity and professionalism Problem-solving and referral Commitment to safeguarding and humanitarian principles Confidentiality and discretion Teamwork Accurate record keeping Cultural sensitivity Feedback and complaints handling Respect and empathy How to Apply Interested and qualified candidates should: Click here to apply online Application Deadline: 4th September, 2026. View all Jobs in Nigeria Adamawa State