Head, Domestic Switching & Terminal Operations
AI summary
Unified Payment Services Limited is hiring a Head, Domestic Switching & Terminal Operations in Lagos, Nigeria. The role leads domestic switching, POS/terminal operations, settlement, reconciliation, and compliance with CBN, NIBSS, and card scheme standards. It functionally reports to the Group Head, Innovation and Shared Services and focuses on reliability, uptime, and innovation across payment channels.
- Senior operations leadership role in Nigeria's payments industry
- Based in Lagos with full-time employment
- Reports to Group Head, Innovation and Shared Services
- Covers switching, POS/terminal lifecycle, settlement, and reconciliation
- Requires strong CBN, NIBSS, and card scheme compliance focus
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in domestic, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head, Domestic Switching & Terminal Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Unified Payment Services Limited and the role in Not specified.
- Add concrete examples related to domestic, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Head, Domestic Switching & Terminal Operations role in domestic, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Unified Payment Services Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Head, Domestic Switching & Terminal Operations at Unified Payment Services Limited ⏲ Aug 28, 2026, 8:02 AM ⋕ View all Data Science & Analytics jobs Unified Payment Services Limitedis a group of companies with services including Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay; and has been instrumental in building the infrastructure that supports Nigeria’s modern payments ecosystem. We are recruiting to fill the position below: Job Title: Head, Domestic Switching & Terminal Operations Location: Lagos Employment Type: Full-time Functionally reports to: Group Head, Innovation and Shared Services Job Objective(s) The role ensures system reliability, operational efficiency, regulatory compliance, and exceptional service delivery within the local switching and payment terminal ecosystem. To lead and oversee the domestic switching and terminal operations of the company, ensuring seamless processing, routing, settlement, and reconciliation of all card, POS, and e-payment transactions across the fintech’s platforms. The position plays a key role in maintaining high transaction success rates, minimal downtime, and full compliance with CBN, NIBSS, and card scheme standards, while driving innovation and process optimization across the value chain. Duties & Responsibilities: Switching Operations Management: Manage integration and certification processes with banks, aggregators, and payment partners. Drive continuous improvement initiatives to enhance transaction reliability and customer experience. Ensure real-time monitoring, uptime management, and performance optimization of the switching platform. Coordinate with technology, infrastructure, and network partners to maintain robust transaction throughput and reduce latency. Oversee end-to-end domestic transaction switching, routing, and authorization across multiple channels (POS, Web, Mobile, ATM, QR). Terminal (POS) Operations Oversight: Implement terminal performance metrics to track uptime, transaction success rates, and field efficiency. Supervise all aspects of POS and terminal lifecycle management — deployment, activation, monitoring, firmware updates, and maintenance. Ensure effective coordination between terminal vendors, acquirers, and PTSA partners for smooth operations. Drive merchant satisfaction through reliable terminal performance and quick resolution of technical or transactional issues. Settlement, Reconciliation & Dispute Resolution: Oversee daily settlement and reconciliation of all POS and card transactions with partner banks and processors. Ensure accurate postings, error-free reconciliations, and prompt resolution of settlement discrepancies. Supervise chargeback and dispute management in line with card scheme and regulatory timelines. Work closely with Finance, Risk, and IT to ensure transparency and control over transaction settlements. Risk, Compliance & Regulatory Adherence: Address audit queries, coordinate compliance reviews, and ensure implementation of corrective actions. Maintain robust operational controls to mitigate fraud, data breaches, and transaction risks. Ensure strict compliance with CBN PTSP/PTSA regulations, NIBSS standards, and other applicable industry requirements. Maintain accurate and up-to-date documentation for CBN and NIBSS audits. Technology & Process Innovation: Collaborate with the Engineering/IT team to enhance the switching architecture, APIs, and transaction monitoring tools. Drive innovation that supports scalability, redundancy, and service resilience in switching infrastructure. Champion process automation, system monitoring dashboards, and data-driven decision-making tools. Participate in UAT, system releases, and new product deployments to ensure operational readiness. Leadership & Team Management: Oversee workforce planning, training, and capacity development within the operations team. Lead and mentor the Switching and Terminal Operations team, ensuring clarity of roles, performance accountability, and professional growth. Foster a culture of agility, collaboration, and continuous improvement. Reporting & Stakeholder Engagement: Serve as the primary operational escalation point for switching and terminal issues. Provide daily/weekly/monthly reports on transaction volumes, switch performance, settlement status, and dispute trends. Engage with key stakeholders — partner banks, NIBSS, card schemes (Verve, Visa, Mastercard), and merchants — to ensure seamless collaboration. Key Performance Indicators Reduction in failed transactions, chargebacks, and exceptions. Transaction uptime and switching success rate. Merchant and partner satisfaction ratings Compliance audit scores and incident reduction. Accuracy and timeliness of settlements and reconciliations. Downtime frequency and recovery turnaround time (TTR). Requirements: Education: First Degree in Computer Science, Information Systems, Finance, or related field (Master’s or MBA preferred). Experience: Minimum of 10 years’ experience: in payment operations, switching, or electronic banking, with at least 3 years in a leadership role within a fintech or PSP environment. How to Apply Interested and qualified candidates should send their CV to: opeoluwa.oluyemi@up-ng.com using the job title as the subject of the mail. Application Deadline: 30th September, 2026. View all Jobs in Nigeria Lagos State