Service Representative
AI summary
First Excelsia Professional Services Limited is hiring a customer-focused Service Representative for a logistics and supply chain company in Nigeria. The role involves handling customer inquiries, resolving complaints, preparing service reports, and coordinating with internal teams to ensure seamless service delivery. Candidates need a Bachelor's degree, 1–2 years of customer service experience, and strong Microsoft Office skills.
- Customer-facing role in logistics and supply chain operations
- Requires 1–2 years of customer service experience
- Bachelor's degree in Business Administration or related field required
- Must be proficient in Microsoft Excel and Office applications
- Apply by email with CV and cover letter before 18 August 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to First Excelsia Professional Services Limited and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Service Representative role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research First Excelsia Professional Services Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Our client is seeking a professional, and customer-focused Customer Service Representative to deliver exceptional support by responding to customer inquiries, resolving complaints, and ensuring a seamless customer experienc The ideal candidate will serve as the primary point of contact for clients, work collaboratively with internal teams to resolve issues, and maintain accurate records to support efficient service delivery and customer satisfaction. Key Responsibilities: Monitor customer requests and follow up to ensure complete resolution. Build and maintain strong customer relationships to promote loyalty and long-term satisfaction. Process customer requests and provide accurate information about the company's logistics services. Prepare regular customer service reports and escalate recurring issues where necessary. Resolve customer complaints efficiently while ensuring a positive customer experience. Ensure compliance with company service standards and customer service procedures. Coordinate with operations and other internal departments to resolve customer issues in a timely manner. Maintain accurate records of customer interactions, complaints, and service requests. Identify opportunities to improve customer experience: and recommend process improvements. Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. Person Specifications Strong interpersonal and customer relationship management skills. Must be computer savvy with excellent proficiency in Microsoft Excel and other Microsoft Office applications. Bachelor's Degree in Business Administration or related field. Excellent verbal and written communication skills. Excellent problem-solving abilities with a proactive approach to handling customer concerns. 1–2 years of customer service experience, preferably within the logistics, transportation, or service industry. Ability to multitask, prioritize responsibilities, and work effectively under pressure. How to Apply Interested and qualified candidates should send their CV and cover letter to: [email protected] using "Customer Service Representative" as the subject of the email. Application Deadline: 1th8 August, 2026. View all Jobs in Nigeria Lagos State