Customer Support Officer (Offline State Support)
AI summary
Moniepoint is hiring a Customer Support Officer to serve walk-in customers and manage WhatsApp group support from its Lafia, Nasarawa office. The role involves logging inquiries, resolving issues, escalating complex cases, and collecting customer feedback. Candidates need 1–2 years of experience, a BSc or HND, and NYSC completion.
- Walk-in and WhatsApp-based customer support role
- Based in Lafia, Nasarawa State
- Requires 1–2 years of customer service experience
- Minimum BSc or HND plus NYSC certificate
- Competitive compensation and career growth
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LafiaThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer (Offline State Support) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated and the role in Lafia.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer (Offline State Support) role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lafia under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Support Officer (Offline State Support) Job at Moniepoint | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Customer Support Officer (Offline State Support) Job at Moniepoint Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale. We are recruiting to fill the position below: Job Position: Customer Support Officer (Offline State Support) Job Location : Beside presidential lodge off shendam road, Lafia - Nassarawa Department: Customer Support Operations Reports to: Regional Team Lead About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience: aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience: based on logged issues and customer feedback. Responsibilities: Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. Log all customer support requests accurately for tracking and follow-up. Coordinate with relevant internal teams to ensure timely resolution of customer issues. Escalate complex or unresolved issues to the Regional/State Team Lead as required. Adhere to approved communication scripts, service guidelines, and operational procedures. Collect and document customer feedback on products and services to support continuous improvement. Identify customer needs and offer appropriate solutions to ensure satisfaction. Build and maintain strong, trust-based relationships with customers through clear and effective communication. Maintain confidentiality and data privacy of customer information at all times. What success looks like in this role High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. Accurate and thorough logging of all customer interactions to prevent unresolved gaps. Strong operational discipline with minimal escalations due to unresolved baseline issues. Proactive collection of customer feedback that leads to actionable internal service improvements. Experience: & Background 1 – 2 years of relevant customer service or support experience. Minimum educational qualification of BSc or HND. Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies: Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). Strong problem-solving and issue-resolution abilities. Customer-centric mindset with high empathy and emotional intelligence. Ability to collaborate effectively with internal cross-functional teams. Meticulous attention to detail for tracking, documentation, and data logging. Strict adherence to operational procedures, data privacy, and confidentiality guidelines. Why join us Competitive compensation, benefits, and career growth opportunities. Support for professional development. 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