Customer Service Representative
AI summary
Paycita, a fast-growing fintech and SaaS company, is hiring a Customer Service Representative in Ikosi-Ketu, Lagos. The role involves building customer relationships, onboarding, and driving retention. Candidates need 1-2 years of experience and skills in CRM tools.
- Full-time position in Lagos, Nigeria
- Fintech/SaaS industry experience preferred
- Requires 1-2 years customer service or related experience
- Apply via email with specific subject line
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, internship, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Paycita and the role in Not specified.
- Add concrete examples related to call_center, internship, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Paycita before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Representative at Paycita ⏲ Jul 28, 2026, 8:01 AM ⋕ View all Banking & Financial Services jobs Paycita is a fast-growing fintech and SaaS company helping businesses simplify and automate their payment, financial, and customer management processes. Our platform empowers organizations to grow smarter, faster, and more efficiently through digital tools built for the modern business world. We are recruiting to fill the position below: Job Title: Customer Service Representative Location: Ikosi-Ketu, Lagos Employment Type: Full-time Key Responsibilities: Build strong relationships that drive customer satisfaction and long-term retention. Encourage happy customers to refer other businesses to Paycita. Provide onboarding and training to help customers use Paycita confidently. Support the activation and adoption of Paycita among assigned businesses. Encourage upgrades from free plans to paid subscriptions. Guide assigned businesses through the KYC verification process for smooth activation. Attend to customer enquiries, issues, and feedback promptly and professionally. Collaborate with internal teams to improve the overall customer experience. Reach out to new sign-ups promptly to ensure they feel welcomed and supported. Who You Are Comfortable in a fast-paced, growth-driven environment. Skilled in CRM tools, Microsoft Office, or Google Workspace. 1–2 years of experience: in customer success, customer service, business development, or client management. Confident, professional, and customer-focused. Fintech, SaaS, or digital service experience: is a plus. OND / HND / BSc in marketing, business administration, or a related field. Strong communication, interpersonal, and relationship-building skills. How to Apply Interested and qualified candidates should send their CV to: [email protected] using "Customer Success Representative– Paycita" as the subject of the email. Note: Interviews will be conducted in partnership with Myafrimall Logistics Limited at our Lagos office. Application Deadline: 11th August, 2026. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Ketu Customer Service Representative job vacancies in Nigeria