Customer Support Officer
AI summary
Prestigious Consulting Group is hiring a Customer Support Officer for a full-time role based in Lekki, Lagos. The position involves managing customer enquiries and complaints across phone, WhatsApp, and email, coordinating after-sales support, and assisting the Operations Manager with daily operational tasks. The role offers a monthly salary of N150,000–N180,000 and requires 1–3 years of customer service experience.
- Full-time role based in Lekki, Lagos
- Salary of N150,000–N180,000 per month
- Requires 1–3 years of customer service experience
- Application deadline is 17th September 2026
- CVs should be sent to hr@prestigiousconsultinggroup.ng
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N150,000 - N180,000 / Month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LekkiThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Prestigious Consulting Group and the role in Lekki.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lekki under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Prestigious Consulting Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Customer Support Officer at Prestigious Consulting Group ⏲ Aug 27, 2026, 12:01 PM ⋕ View all Customer Service & Support jobs Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management. We are recruiting to fill the position below: Job Title: Customer Support Officer Location: Lekki, Lagos Employment Type: Full-time Job Summary The ideal candidate should have strong communication and problem-solving skills, experience: in customer service, and the ability to manage multiple tasks in a fast-paced retail environment. We are seeking a Customer Support Officer to provide excellent customer service, manage customer enquiries and complaints, coordinate after-sales support, and provide administrative and operational support to the Operations Manager. Key Responsibilities: Perform other duties assigned by the Operations Manager or Management. Prepare basic customer service and operational reports as required. Follow up with customers on pending issues and ensure timely resolution. Support the implementation of customer service standards and operational procedures. Liaise with Branch Managers, sales teams, technicians, and other departments to resolve customer and operational issues. Respond to customer enquiries, complaints, and requests through phone, WhatsApp, email, and other channels. Support the Operations Manager with daily operational coordination, follow-ups, documentation, and reporting. Provide timely and professional solutions to customer issues and escalate complex matters when necessary. Coordinate after-sales support, including product complaints, warranties, repairs, returns, and exchanges. Maintain accurate records of customer complaints, enquiries, resolutions, and feedback. Monitor recurring customer issues and provide recommendations for service improvement. Assist in tracking branch activities, pending issues, and operational requests. Key Performance Indicators (KPIs) Timely resolution of outstanding customer and operational issues. Customer response and resolution time. Accuracy and timeliness of reports. Follow-up completion rate. Number of complaints successfully resolved. Customer satisfaction and feedback. Quality and effectiveness of support provided to the Operations Manager. Requirements: Strong customer service and complaint-resolution abilities. Must be based in Lagos, preferably within or around Lekki. Excellent verbal and written communication skills. Must be proactive, professional, patient, and results-oriented. Good organisational and administrative skills. Proficiency in Microsoft Office, WhatsApp, email, and basic reporting tools. Ability to multitask, follow up effectively, and work with minimal supervision. Bachelor's Degree, HND, or OND in Business Administration, Marketing, Mass Communication, Customer Service, or a related field. 1–3 years of experience: in customer service, preferably in retail, consumer electronics, home appliances, telecommunications, or a related industry. Salary N150,000 - N180,000 / Month. How to Apply Interested and qualified candidates should send their CV to: hr@prestigiousconsultinggroup.ng using "Customer Support Officer" as the subject of the email. Note: Only shortlisted candidates will be contacted. Application Deadline: 17th September, 2026. View all Jobs in Nigeria Lekki and 1 other location Lekki , Lagos State Customer Support Officer job vacancies in Nigeria