IELTS Customer Service Officer
AI summary
IDP Education Limited is hiring an IELTS Customer Service Officer in Lagos, Nigeria. The role involves handling candidate inquiries via phone, email, and chat, supporting IELTS test bookings, and ensuring excellent customer experience. A Bachelor's degree and customer service experience are required.
- Customer service role focused on IELTS testing support
- Location: Lagos, Nigeria
- Requires Bachelor's degree in any related field
- Experience with CRM systems and Microsoft Office needed
- Training on IELTS processes will be provided
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IELTS Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to IDP Education Limited and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IELTS Customer Service Officer role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research IDP Education Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
IELTS Customer Service Officer at IDP Education: Limited ⏲ Aug 24, 2026, 9:21 AM ⋕ View all Teaching & Education: jobs IDP Education: Limited is the world's largest international student placement provider. We help international students study in Canada, Australia, New Zealand, Ireland, UK, and USA. Our success comes from connecting students with the right course in the right university or institution and in the right country. We are recruiting to fill the position below: Job Title: IELTS Customer Service Officer Requisition ID: 4533 Location: Lagos Role purpose This position offers an exciting opportunity to develop your communication and service skills while supporting a global education: initiative in a culturally rich and fast-paced setting. Your role requires proactive problem-solving skills, a thorough understanding of IELTS processes, and an ability to work collaboratively within a dynamic team environment. You will act as a primary point of contact for candidates, partners, and stakeholders, managing a wide range of inquiries related to IELTS testing services. As an IELTS Customer Service Officer within the IELTS Customer Care team at IDP Education: Nigeria LTD, you will play a pivotal role in ensuring seamless support and guidance to IELTS test candidates. Your efforts will directly enhance candidate satisfaction by providing professional, accurate, and empathetic assistance throughout the test registration and enquiry process. By delivering exceptional customer experiences, you will contribute to promoting the integrity and reputation of IELTS and IDP. Key Accountabilities Ensure compliance with all relevant organisational policies, industry standards, and local regulations to uphold the integrity and security of IELTS testing services. Contribute to continuous improvements in customer service practices by providing feedback on common candidate concerns and process bottlenecks. Process candidate enquiries through various channels including phone, email, and online chat, ensuring high service quality and adherence to data privacy regulations. Handle inbound and outbound communications from IELTS test candidates promptly and professionally, providing clear and accurate information on registration, test dates, procedures, and policies. Maintain comprehensive knowledge of IELTS products, updates, and service standards to serve as a trusted resource for candidates and colleagues. Support the coordination of test bookings and modifications while maintaining up-to-date records in the IELTS administration systems. Participate in training and development programs to enhance skills and knowledge related to customer service and IELTS operations. Collaborate with regional teams and stakeholders to resolve complex candidate issues and escalate where necessary to ensure timely resolutions. Required Experience: Proficient computer skills, including experience: with customer relationship management (CRM) systems and Microsoft Office applications. Excellent verbal and written communication skills in English, with the ability to convey information clearly and diplomatically to varied audiences. Problem-solving aptitude with a proactive attitude towards resolving customer challenges while maintaining professionalism. An understanding of the IELTS examination format and international education: systems is desirable but not essential; comprehensive training will be provided. Ability to work collaboratively within a multicultural team and adapt to changing environments and procedures. A commitment to maintaining confidentiality and respecting the privacy of candidates and partners at all times. Demonstrated experience: in customer service roles preferably within education, testing, or related fields, showcasing the ability to manage diverse customer needs effectively. Bachelor's Degree in any related field. Strong organisational skills and attention to detail, capable of managing multiple tasks and maintaining accurate records. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State