Customer Care Officer
AI summary
Watu Credit Limited is hiring a full-time Customer Care Officer in Lagos to deliver excellent client service across branches. The role involves inbound and outbound calls, client feedback, database management, and cross-department coordination. Candidates need a BSc/HND, 3+ years of experience, and fluent French.
- Full-time role based in Lagos
- Requires 3+ years of customer service or telesales experience
- French language fluency is mandatory
- Involves inbound/outbound calls and client relationship management
- Application via watu.applytojob.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Watu Credit Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Watu Credit Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Watu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the leading African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient, and professional manner. Read more about this company Customer Care Officer Job Type Full Time Qualification BA/BSc/HND Experience: 3 years Location Lagos Job Field Customer Care, Success and Service As a Customer Care Officer, you will be responsible for representing Watu in bringing to life our client service philosophy within the assigned branch or office by delivering and maintaining a positive client experience: to all our potential, new, and existing clients to grow and expand our client base. Key Responsibilities: Make inbound and outbound calls to clients, customers, and stakeholders as required. Provide relevant information, gather feedback, conduct surveys, and follow up on previous interactions Maintain accurate records of all communication activities Update and manage the communication database with current information Coordinate with different departments to ensure smooth communication processes Work collaboratively with team members to achieve communication goals and targets Enter and update data accurately in the communication management system Generate and analyse reports on communication activities and outcomes Address inquiries and resolve issues or escalate them to the appropriate department Ensure a high level of customer satisfaction through effective and professional communication Adhere to company policies and procedures related to communication and data management Ensure compliance with relevant regulations and standards Knowledge, skills, and qualifications required; BSc / HND in Communications or any relevant discipline Speaks French fluently 3+ years of working experience: in the relevant field Proven experience: as a customer service or telesales officer Excellent verbal and written communication skills Proficiency in using communication management software and databases Demonstrable ability to multitask and adhere to deadlines Ability to work independently and as part of a team Able to maintain customer confidentiality Problem-solving skills and the ability to handle difficult situations calmly and effectively Well-organised with a customer-oriented approach Good knowledge of market research techniques and databases Highly analytical with a degree of competency in Excel/Google Sheets, Smartsheet software, and other analytical tools: Excel - medium or higher Google documents Exquisite communication and people skills Check how your CV aligns with this job Method of Application Interested and qualified? Go to Watu Credit Limited on watu.applytojob.com to apply Build your CV for free. Download in different templates.