Customer Care Representative (Retention & Churn)
AI summary
MTN Nigeria is hiring a Customer Care Representative (Retention & Churn) to market products, handle customer requests, perform system transactions, manage warranty repairs, and escalate issues. The role requires a first degree, fluency in English, and 3–7 years’ experience including call-center work. Application deadline is 29th May, 2025.
- Customer-facing retention and churn role at MTN Nigeria
- Requires 3–7 years’ experience including call-center environment
- First degree in any related field and fluent English required
- Application deadline: 29th May, 2025
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, customer serviceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Representative (Retention & Churn) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MTN Nigeria and the role in Not specified.
- Add concrete examples related to call_center, technology, customer service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobListNigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobListNigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Representative (Retention & Churn) role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MTN Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Market MTN products and services to current and potential customers. Perform the necessary system transactions related to customer requests. Use organization and time management tools to track cases and meet turn-around times and other required metrics. Perform software installation and configuration requests. Perform the incidence escalation process in compliance with laid-down policies and procedures. Collect and book-in customer phones for warranty repairs. Communicate credit status to customers. Identify problematic invoices proactively and promptly notify the billing division. Maintain integrity in managing subscriber data and information. Identify and report on customer-impacting trends. Enlighten and educate customers on new products and initiatives within MTN. Escalate and route customer issues to the relevant process operators. Verify the correct cash amounts are paid. Requirements: Education: First Degree in any related field Fluent in English 3-7 years’ experience, which includes Experience: working with others. Experience: working in a medium-organization Experience: in a call-center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn) To Apply Interested and qualified candidates should: Click here! Application Deadline: 29th May, 2025.