Customer Care Representative
Apply at sourceAI summary
We are seeking a Customer Care Representative to join our Company. You will act as the first point of contact for customers, providing support, resolving issues, and ensuring a seamless experience with our software products and services. This role requires excellent communication skills, technical aptitude, and a customer-first mindset.
- Handle customer inquiries via phone, email, and chat
- Troubleshoot software issues and escalate to technical teams
- Full Time, Lagos, Nigeria
- Degree required, Entry level, 2 years experience
Description
Find a Job + + + + Search Customer Care Representative Norak Technologies Ltd Customer Service & Support Today Easy apply New Lagos Full Time IT & Telecoms NGN 70,000 - 150,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are seeking a Customer Care Representative to join our Company. You will act as the first point of contact for customers, providing support, resolving issues, and ensuring a seamless experience with our software products and services. This role requires excellent communication skills, technical aptitude, and a customer-first mindset. Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements Responsibilities: Handle customer inquiries via phone, email, and chat, providing timely and accurate responses. Troubleshoot software issues and escalate complex problems to technical teams when necessary. Assist with account management, including onboarding, billing, subscription changes, and renewals. Resolve complaints professionally, ensuring customer satisfaction and loyalty. Educate customers on product features, updates, and best practices for effective usage Document interactions in CRM systems to track issues, resolutions, and follow-ups Collaborate with internal teams (engineering, product, sales) to improve customer experience. Collect and relay feedback to help shape product development and service improvements Promote company image by maintaining professionalism, empathy, and clear communication Monitor performance metrics such as response time, resolution rate, and customer satisfaction scores. Create and maintain self-help resources like FAQs, tutorials, and knowledge base articles. Provide proactive support by reaching out with updates, reminders, or solutions before issues arise. Requirements: Strong verbal and written communication skills. Basic technical knowledge of software systems and troubleshooting. Experience with CRM tools and customer support platforms. Ability to multitask, prioritize, and manage time effectively. Customer-focused attitude with problem-solving skills. Previous experience in IT/software customer service is an advantage. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .