Analyst - Systems and Processes Self Service
AI summary
MTN Nigeria is hiring a Systems and Processes Self Service Analyst to ensure platform accessibility, usability, and mobile responsiveness while developing functional design documents, managing user systems, and collaborating with business units. The role requires 3-7 years of experience, a first degree in a related field, and experience in customer care and business analysis. Application deadline is 15th September 2026.
- Role focused on self-service platform management and process improvement
- Requires 3-7 years experience in a specialized area
- First degree in any related field required
- Experience in Customer Care and Management needed
- Application deadline: 15th September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Systems Analyst, Business AnalystThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Analyst - Systems and Processes Self Service evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MTN Nigeria and the role in Not specified.
- Add concrete examples related to call_center, Systems Analyst, Business Analyst, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-15.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-15
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Analyst - Systems and Processes Self Service role in call_center, Systems Analyst?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MTN Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Ensure platform accessibility, usability, and mobile responsiveness Ensure proper documentation of all self-service solutions and provide user guides for new and/or modified flow. Work with user departments to define roles and access rights to be created for all users in line with business requirements. Create detailed functional design documents for conversions, interfaces, and reports. Knowledge of Self Service and social media systems Develop and define IT requirements: to support process and system changes. Collaborate with business users to define processes that meet business needs. Participate in events relating to system upgrades and testing. Prepare and execute testing plans to ensure high quality results. Develop and maintain comprehensive knowledge bases, FAQs and tutorials Serve as a resource to super-users for education: on technical self-service functionality. Knowledge of MTNN’s product and services Maintained business system user procedures, system documentation, and standard work instructions to maintain Quality documentation. Address customer concerns and enquiries regarding system development and enhancement project. Plan and manage the development and maintenance of required user systems. Worked with key stakeholders and subject matter experts to design, develop and automate new business processes and drive process improvement on existing processes. Knowledgeable about the IVR flow and other self-service operations Ensure processes are scalable and flexible to meet future business need. Provide customer service in terms of problem tracking, troubleshooting and systems fault resolution. Engagement with vendor service support groups to bring resolution to system performance or other processing issues. Analyze customers' information needs, business problems and business opportunities to determine efficient and effective systems/programming solutions. Work with business unit and IT team to define and design user systems architecture. Ensure the availability of all required systems. Education: Fluent in English . First Degree in any related field 3 – 7 years’ experience: in an area of specialisation; with experience: working with others: Experience: working in a medium organization Experience: in Customer Care and Management Some experience: in formal business analysis. How to Apply Interested and qualified candidates should: Click here to apply online Application Deadline: 15th September, 2026, 10:55 PM. View all Jobs in Nigeria Lagos State