Client Experience Agent
AI summary
EHA Clinics is hiring a full-time Client Experience Agent in Kano, Nigeria. The role provides customer support, technical help desk services, and appointment management using Odoo, ensuring excellent patient experience. The position offers a gross monthly salary of NGN 120,960 plus health coverage, performance bonus, 13th month pay, and annual leave.
- Full-time customer support role at a primary healthcare provider
- Based in Kano with 2-3 years experience required
- Gross monthly salary of NGN 120,960 plus benefits
- Health coverage, performance bonus, and 13th month pay included
- Uses Odoo for ticketing, appointments, and customer records
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 120,960 monthly gross. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, part_time, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Experience Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to EHA Clinics and the role in Not specified.
- Add concrete examples related to call_center, part_time, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Experience Agent role in call_center, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research EHA Clinics before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
EHA Clinics is a world-class primary health care service provider located in Nigeria. We aim to bridge the gap between patients and primary healthcare services in any setting: the clinic, the home or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healt... Read more about this company Client Experience: Agent Job Type Full Time Qualification BA/BSc/HND Experience: 2 - 3 years Location Kano Job Field Customer Care, Success and Service Mission Objective The client experience: unit provides overall customer service/support services and serve as a central point of contact in delivering exceptional customer service in patient's care satisfaction critical to achieving organisation's mission through compassionate and efficient communication hub connecting patients and care providers with the care and resources they need ensuring every interaction leaves a positive impact. The client experience: agent executes customer support functions and provides exceptional customer service critical to EHA Clinics, facilitate access to healthcare services, information and resources through collaboration, innovation, and a dedication to excellence, aiming to enhance the patient's experience, foster trust and contribute to the overall well-being of EHA Clinics esteemed clients. Duties and Responsibilities: Job Purpose: Provide technical support to clinic staff and projects. Maintain confidentiality of collected information. Alert supervisor to any special concerns of members/users. Respond to telephone calls, emails, and personnel requests for technical support. Record customer data on Odoo. Log appointments and raise tickets on Odoo as required. Collect caller records and family member contact information. Engagement: Practice proper handover with incoming operators before logging off after shift. Respond to telephone calls, emails, and personnel requests for technical support. Ensure calls are picked up and maintain average talk time. Other duties as required to ensure customer satisfaction. Delivery: Document, track, and monitor problems to ensure timely resolution. Relies on instructions and pre-established guidelines to perform job functions. Requirements: Targeted Specialized Knowledge: B.Sc. / HND qualification in relevant course from a reputable institution 2-3 years' experience: of relevant customer service experience: Knowledge of commonly-used concepts, practices, and procedures within a help desk setup Key Areas of Note: Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education: courses and professional meetings, reading journals, etc. Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists. Key Skills and Attributes: Hold Computer literacy Excellent Communication and Customer Service Caring, Compassionate, Dedicated and Professional Working Under Pressure Humane, Empathetic and Supportive Bedside Manner Leadership and Teamwork Problem solving and Initiative Time Management and Organization Attention to Detail Benefits: NGN 120,960 monthly gross Health Coverage Benefit Performance Bonus 13th Month Annual Skills Assessment Annual Leave. Check how your CV aligns with this job Method of Application Interested and qualified? Go to EHA Clinics on erp.eha.ng to apply Build your CV for free. Download in different templates.