Officer - Customer Intelligence
AI summary
MTN Nigeria is hiring a Customer Intelligence Officer to collect and analyze customer and business data across all channels, support forecasting and planning, and generate management reports. The role involves predictive modeling, competitive intelligence, and liaising with outsourced call center vendors. Application deadline is 15th September 2026.
- Role focused on customer data analysis, predictive modeling, and business intelligence
- Requires 3-7 years experience in customer care and management
- Proficiency in at least two of R, Python, and SQL required
- Application deadline: 15th September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, data analystThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Officer - Customer Intelligence evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MTN Nigeria and the role in Not specified.
- Add concrete examples related to call_center, internship, data analyst, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-15.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-15
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Officer - Customer Intelligence role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MTN Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Collect and analyze customer and business information and trends for forecasting and planning across all channels (Call Center, Walk In, Self Service, Social Media/ Digital, Account Management). Workforce dimensioning and scheduling for internal call center helpdesks. Ensure generation of relevant Customer Services report (daily, weekly and monthly across all regions, segment and channels) for management decision making purposes. Provide data and analysis to support the business planning process by management. Liaise with outsourced call center vendors to produce and validate customer traffic and Call center performance reports. Forecasting, projections, and trend analysis for traffic volumes and flow to the Call Center. Conduct competitive intelligence on products and service offerings across all regions, segment and channels. Audit and review of Customer Relations data to ensure data integrity and adherence to data governance policies. Evaluate various Customer Relations programmes and conduct behavioural, data mining, customer insight generation, predictive modeling, performance management, and other relevant statistical analyses related to proposed and current Customer Relations programmes Extract, analyse and interpret Customer data and advanced analytical models to generate insight to aid the execution of various Customer Relations and Experience: strategies. Education: Fluent in English. First degree in any relevant discipline 3-7 years’ experience, which includes Good knowledge of statistical modeling techniques and algorithms. Good understanding of customer data analysis, propensity modelling, and segmentation techniques; excellent understanding of data manipulation and interrogation techniques. Experience: working in a medium-sized organization Experience: in Customer Care and Management. Solid understanding of predictive analysis: predictive modelling, machine learning and data mining. Proficient in using two programming languages out of R, Python, and SQL. How to Apply Interested and qualified candidates should: Click here to apply online Application Deadline: 15th September, 2026, 10:55 PM. View all Jobs in Nigeria Lagos State