Merchant Onboarding Support Officer
AI summary
Moniepoint Inc. is hiring a Merchant Onboarding Support Officer to convert merchants into active transacting customers while ensuring regulatory compliance. The role involves reviewing KYC documents, resolving support tickets, liaising with sales and technical teams, and supporting merchant integration. Candidates should have fintech exposure, basic API understanding, and strong communication skills.
- Fintech payments company with regulatory compliance focus
- Involves KYC review and merchant account activation
- Requires basic API and integration support skills
- Cross-functional collaboration with sales, compliance, and product teams
- CRM tools including Zendesk, Slack, and advanced Excel required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Merchant Onboarding Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Inc. and the role in Not specified.
- Add concrete examples related to sales, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Merchant Onboarding Support Officer role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Inc. before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Merchant Onboarding team is responsible for ensuring that merchants, whether self-signed or referred by the sales team, are efficiently converted into active, transacting customers in the shortest possible time, while maintaining full adherence to regulatory compliance requirements: and delivering a seamless onboarding experience. Core Operational Responsibilities: Review Merchant’s KYC and ensure all documents provided are in line with Standard Operating Procedures and Regulatory Requirements. Work with the Compliance team in activation of Merchant’s accounts. Reviewing Logged tickets by the Customer Support team and ensuring complete resolution of such tickets. Monitor Support Channels (Zendesk, E-mails, Whatsapp, Teams and Slack) for Onboarding/Integration escalations, and treat such requests in a timely manner. Liaise with the sales team to properly understand the Merchant’s use case in order to provide the necessary API’s required for Merchant’s Integration. Follow up with Merchants (Bi-weekly-Semi) to check in on their Integration and provide assistance/support where necessary. Work hand in hand with other teams i.e technical product team to escalate technical issues experienced by merchants and also monitor such requests till resolution. Configure Merchant fees and charging profiles. Also enabling changes to merchant contracts as advised by the sales team. Work with the Product Manager/ Product team and other internal stakeholders to make any product changes that would improve customer experience. Business information changes (settlement account, fees, email, phone number etc.). Expected Skills: Payments & Fintech Knowledge -Familiarity with regulatory environments (especially in Nigeria) , Payment gateways, APIs, and transaction flows. Analytical & Problem-Solving Skills- Diagnose onboarding failures, Identify patterns in merchant issues and Escalate intelligently with context. CRM tool expert skills-Excel / Google Sheets (advanced level), Zendesk, E-mails, WhatsApp, Teams and Slack. Educational Background -Fintech (strongly preferred), Banking / payments operations, SaaS onboarding or customer success and Compliance/KYC operations Technical Capability- Basic to intermediate understanding of: APIs endpoints, authentication keys, Webhooks, JSON responses, ability to read API documentation and Support merchants during integration to support in the preliminary integration phase. Execution Capability skills: Risk & Compliance Awareness skills Cross-Functional Collaboration Skills Candidate selection/ Great candidate; will have Fintech exposure Basic API understanding Strong communication. Operational discipline KYC & Compliance awareness. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Moniepoint Inc. on job-boards.eu.greenhouse.io to apply Build your CV for free. Download in different templates.