Customer Service Manager Job at Vodstra Limited
AI summary
Vodstra Limited seeks a Customer Service Manager to lead and transform the customer service function into a strategic business unit for a major logistics and transport company in Nigeria. The role requires 7–10 years of experience, with a focus on driving revenue, improving satisfaction, and managing KPIs. Based in Lagos, full-time.
- Transform customer service into a revenue-driving strategic unit.
- Requires 7-10 years experience, with 3-5 years in management.
- Work in Lagos for a nationwide logistics and transport company.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Manager Job at Vodstra Limited evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobgurus Nigeria and the role in Not specified.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Manager Job at Vodstra Limited role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobgurus Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Manager Job at Vodstra Limited | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Customer Service Manager Job at Vodstra Limited Vodstra Limited - Our client is a major nationwide logistics and transport company operating high-value cargo, passenger routes, terminals, and interstate corridors across Nigeria. They are recruiting to fill the position below: Job Position: Customer Service Manager Job Location: Lagos Employment Type: Full-time Industry: Transport & Logistics Job Summary We are seeking an exceptional Customer Service Manager who will transform our customer service function into a strategic business unit that enhances customer satisfaction, drives revenue, and contributes directly to the company's profitability. This is not a traditional customer service role. We are looking for a target-driven leader who understands that outstanding customer experience: is a competitive advantage and a measurable contributor to business growth. If you have a proven track record of leading high-performing customer service teams within the transport, logistics, aviation, hospitality, or related service industries, we want to hear from you. Key Responsibilities: Develop and execute customer service strategies aligned with the company's business objectives and revenue targets. Lead, coach, motivate, and manage the customer service team to consistently achieve agreed KPIs and departmental targets. Drive continuous improvement in customer satisfaction, customer retention, and service delivery. Establish and monitor customer service performance metrics, including Net Promoter Score (NPS), customer satisfaction (CSAT), complaint resolution, response times, and service quality. Analyze customer feedback and operational data to identify opportunities for process improvement and increased profitability. Collaborate with Operations, Sales, Marketing, Fleet, and Finance teams to improve the overall customer journey. Design and implement initiatives that convert customer interactions into revenue-generating opportunities. Ensure timely resolution of customer complaints while maintaining high service standards. Prepare management reports, performance dashboards, and strategic recommendations for executive leadership. Build a high-performance culture through coaching, accountability, and continuous development. Requirements: Bachelor's Degree in Business Administration, Marketing, Management, Logistics, or a related field. 7–10 years of experience: in customer service, with at least 3–5 years in a managerial role. A postgraduate qualification or relevant professional certification is an added advantage. Strong preference for candidates with experience: in the transport, logistics, aviation, mobility, or related service industries. Demonstrated success in improving customer satisfaction while achieving measurable business and financial outcomes. Excellent leadership, communication, negotiation, and problem-solving skills. Strong knowledge of CRM systems, customer analytics, and performance management tools. Proficiency in Microsoft Office Suite and customer service technologies. Who We're Looking For The ideal candidate is: A strategic thinker with strong commercial and business acumen. Passionate about delivering exceptional customer experiences. Highly analytical and data-driven. An experienced leader capable of building and managing high-performing teams. Results-oriented with a proven ability to achieve challenging performance targets. Able to thrive in a fast-paced, target-driven environment. What We Offer Competitive remuneration package. Performance-based incentives. Leadership development opportunities. A dynamic and innovative work environment. The opportunity to shape customer experience: within one of Nigeria's leading transport companies. Career growth in a performance-driven organization. Method of Application Interested and qualified candidates should send their applications to: [email protected] using the Job Application as the subject of the mail. Click here to Apply Similar Jobs Customer Service Officer Job at Cobbler Care Limited Team Lead, Customer Relationship Management Job at Access Bank Plc Customer Acquisition Agent Job at HRBP Limited Customer Sales Executive Vono Products Plc Front Desk Officer Customer Service Supervisor Job at Prestigious Consulting Customer Service Representative Job at Stee Cambridge College Job Openings at Stee Cambridge College Squareme Recruitment for Customer Success Trainee Customer Service Representative Job at Paycita Hottest Jobs Job Openings at Abbey Mortgage Bank Plc Front Desk Officer Job at Deutsche Partners Holding Limited IT Support Officer Job at Agrinova Limited Job Openings at Filmhouse Cinemas Limited Customer Success Manager / Support Job at Starrik Front Desk Officer Job at Kojo Auto Service Centre Limited Front Desk Officer Job at Alphacell Group Limited Administrative Assistant Job at United Nations International Children's Emergency Fund (UNICEF) Front Desk Representative Job at Iraizickify Business Store Warehouse Manager Job at Agric & Culture Company Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.