Customer Success & Implementation Specialist
AI summary
NerdBug Limited is hiring a Customer Success & Implementation Specialist to own onboarding, training, and adoption for its Firmly product, serving lawyers and law firms. The remote contract role requires 3–5 years of SaaS or customer success experience, strong troubleshooting and communication skills, and use of HubSpot for customer records. Apply by emailing hr@nerdbug.io by 30 September 2026.
- Remote contract role based in Lagos, Nigeria
- Owns customer onboarding, training, and adoption for Firmly
- Requires 3–5 years in Customer Success, SaaS, or Implementation
- Uses HubSpot for customer records and follow-ups
- Occasional approved client meetings or training sessions may be required
- Application deadline is 30 September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success & Implementation Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NerdBug Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Success & Implementation Specialist role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NerdBug Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Success & Implementation Specialist (Remote) at NerdBug Limited ⏲ Sep 1, 2026, 9:28 AM ⋕ View all Customer Service & Support jobs Nerdbug is a Nigerian Software Development start-up firm, dedicated to addressing tech-related business needs. We offer business applications, support and empower businesses with tech talents, to maximize business value for today’s competitive tech space. We are recruiting to fill the position below: Job Title: Customer Success & Implementation Specialist Location: Lagos (Remote) Employment Type: Contract Job Summary We are looking for a Customer Success & Implementation Specialist to ensure customers don't just sign up for Firmly - they understand it, adopt it and get real value from it. What You’ll Do Provide first-line support, troubleshoot issues and escalate technical problems with clear evidence. Test new releases from the customer's perspective and verify fixes. Gather and communicate actionable Voice of Customer insights to Product and Operations. Monitor customer adoption, conduct health checks and identify risks early. Conduct product demonstrations and training for lawyers and law firms. Own customer onboarding from first interaction to go-live and adoption. Understand customer needs and translate them into effective product use. Maintain accurate customer records, interactions and follow-ups in HubSpot. Coordinate approved data migration and multi-user implementations. Identify renewal and expansion opportunities and hand them to Sales. What We’re Looking For Comfortable working with multiple stakeholders and decision-makers. Proven experience: independently onboarding business customers. Strong troubleshooting, organisation and follow-through. Excellent communication, presentation and training skills. Customer-focused, proactive and highly accountable. 3–5 years of experience: in Customer Success, SaaS, Implementation, Onboarding or Product Support. Good judgement when handling sensitive customer information. Willingness to attend occasional approved client meetings or training sessions. Nice to Have: Experience: with legal technology, professional-services software, HubSpot, data migration or customer-perspective UAT. A law degree is not required. What Success Looks Like: Issues are resolved. Customers onboard quickly. Feedback reaches Product. Adoption grows. Users understand the product. How to Apply Interested and qualified candidates should send their CV to: hr@nerdbug.io with the Job Title as the subject of the mail. Application Deadline: 30th September, 2026. View all Jobs in Nigeria Remote