NCG Lead Agent
AI summary
DHL Global Forwarding Nigeria Limited is hiring an NCG Lead Agent in Ikeja, Lagos. The role involves leading a team of NCG Agents, handling network trace requests, ensuring compliance with Global SOP and airline requirements, and monitoring daily hub operations. Candidates need a B.Sc and at least 3 years of operational experience in logistics or airline operations.
- Lead logistics role at DHL Global Forwarding in Ikeja, Lagos
- Requires B.Sc and minimum 3 years operational experience
- Involves team leadership and network trace management
- Online application link provided for interested candidates
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in internship, Operations, LogisticsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IkejaThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest NCG Lead Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to DHL Global Forwarding Nigeria Limited and the role in Ikeja.
- Add concrete examples related to internship, Operations, Logistics, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this NCG Lead Agent role in internship, Operations?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ikeja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research DHL Global Forwarding Nigeria Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
NCG Lead Agent at DHL Global Forwarding Nigeria Limited ⏲ Sep 8, 2026, 1:00 PM ⋕ View all Transportation & Logistics jobs At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results everyday. We are recruiting to fill the position below: Job Title: NCG Lead Agent Location: Ikeja, Lagos Reporting to NCG Supervisor Business Unit – Operations Role Context Respond to all network trace requests and enquiries in a timely and professional manner. To ensure that service, cost, safety and legal requirements: are maintained on a day-to-day basis. Lead a team of NCG Agents to ensure that flight alerts, pre-alerts and paperwork for Movements and MAWB are executed promptly and in compliance with Global SOP and airline requirements. Follow up on non-compliant shipments and coordinate exception handling at the Lagos Hub and in compliance with network standards. Improving on shipment visibility by ensuring all appropriate checkpoints and standard remarks are done in line with GSOP standards. Key Responsibilities: Ensure all damaged shipments are processed and alerted as per ISO and DHL procedures. Daily planning and closure of movements on OCNT. Ensure all shipments in the Lost & Found cage are processed as per ISO and DHL Global SOP. To monitor, update, compile and submit daily Global Hub Executive reports to provide the network with an overall review of the previous 24 hours operation at the Hub. Provide instructions to Ops on network requests on exception handling such as RTO, Service Change etc. To ensure full compliance to Network Operating Standards and all GSOP procedures associated to the LOS Hub NCG Department. To monitor the handling of Off-Net shipments and ensure uplift. Update HUB systems (OCNT/OPMS/CALMS) to ensure all required transmissions are sent and received on time. Also ensure all necessary data is entered accurately in a timely fashion to allow sorting/scanning to take place smoothly. Monitor and action network traces, queries and service incidents, local or international, to ensure smooth transition of materials. To ensure all DHL Network, country and customer inquiries, special requests, traces and service incidents are resolved in a timely and pro-active manner. Action all GEMA or Email traces and queries for LOS Hub. Control the communication and processing of non-conforming shipments received at the LOS Hub (damaged shipment, undeclared DG, overweight or oversized shipments etc.). Send service updates in a timely fashion, to ensure timely movement of materials. To monitor, update, compile and distribute daily NCG reports to submit an overall review of the previous 24 hours operation. Ensure commercial booking process and recovery is followed and CALMS updated in timely manner and with accurate information. Liaising and communicating with other departments to ensure the passing of information about flight changes or problems. Monitor and track inbound network data to ensure it is received in time for sort operation. Minimum Requirements: Educational Qualification: B.Sc or equivalent in any discipline Aviation Standard Operating Procedures and all Network Standard Requirements. In-depth knowledge of aircraft characteristics and limitations Experience: & Knowledge: At least 3 years operational knowledge gained in various DHL departments or Airline experience. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State