Lead, Head Office Operations Control

AI summary

Moniepoint Incorporated is hiring a Lead, Head Office Operations Control to manage Shared Service Control Officers and drive the control testing programme across head office operations. The role focuses on internal control frameworks, operational risk management, and governance assurance, with Lagos preferred and remote work available.

• Lead role managing a team of Shared Service Control Officers
• Focus on COSO, ISO 31000, and regulatory internal control standards
• Oversight of GL movements, procurement, HR, complaints, and physical security
• Lagos preferred with remote work option
• Reports to Head, Internal Controls

Original source description

Lead, Head Office Operations Control (Remote) at Moniepoint Incorporated ⏲ Aug 18, 2026, 4:02 AM ⋕ View all Banking & Financial Services jobs Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale. We are recruiting to fill the position below: Job Title: Lead, Head Office Operations Control Location: Lagos preferred (Remote) Department: Internal Controls Reports to: Head, Internal Controls About this role The Lead will manage and develop a team of Shared Service Control Officers, drive the control testing programme for head office operations, and serve as the primary liaison between the Internal Control Department and all head office support functions. This includes oversight of daily Core Banking GL Movements, People Operations, Real Estate & Administration, Procurement, Customer Complaints Management, Physical Security, Policy & Procedure Governance, and other non-core support functions. The Lead, Head Office Operations Control is a systems thinker who is responsible for leading the assessment, monitoring, and reporting on the adequacy and effectiveness of internal controls across all head office operational functions and shared services of the Bank. The position requires a strong understanding of internal control frameworks — particularly COSO, ISO 31000, and relevant regulatory standards — with a focus on operational risk management, entity-level controls, and governance assurance. The role ensures that entity-level controls, physical asset governance, purchase-to-pay processes, complaint management workflows, and HR operational processes are adequately designed and operating effectively to mitigate risk, safeguard assets, and promote compliance with the Bank's policies and regulatory requirements. Responsibilities: Oversight & Planning: Identify, assess, and prioritize risks across head office operations and design appropriate control programmes to address them. Develop and lead the annual internal control activity plan for all head office operational functions and shared services, ensuring alignment with the Bank's enterprise risk management framework, COSO principles, the Internal Control Charter and Framework. Serve as the primary 2LoD advisor to head office support function leaders on internal control matters, risk mitigation, and process improvement. Control Assessment & Testing: Conduct control reviews and assessments of the purchase-to-pay process, tools, stores and inventory handling; validate accounts payable (AP) metrics and report on over-aged positions in the AP GL. Review and assess HR processes including joiner-mover-leaver controls, background screening, payroll processing, benefits: administration, and other people operations activities to validate process design adequacy and operational effectiveness. Design and execute risk-based control assessments to evaluate the design and operational effectiveness of controls within daily GL Movements, People Operations, Real Estate & Administration, Procurement, Customer Complaints (L1, L2, L3), Physical Security, and other shared service functions. Assess the complaint management process and tools across L1, L2, and L3; report on the effectiveness of design and operational efficiency; create linkages that feed the IT General and Application Controls team on weaknesses noted in L3 and the E-Business and Product Control team on weaknesses noted in L2. Conduct control reviews and assessments of facility, premises, property, equipment, and other physical and revenue-generating assets including POS to validate physical existence, linking their values on records (asset register) to the consolidated position on the financial statements for completeness, accuracy of valuation, depreciation, and carrying value. Entity-Level Controls & Policy Governance: Conduct periodic attestation reviews to confirm that all policies and procedures are current, approved, and accessible to relevant stakeholders. Ensure that the Bank's governance documentation meets regulatory expectations and supports audit readiness. Monitor and manage entity-level controls by overseeing the central policy and procedure repository of the Bank to promote availability, controlled access, regular updates, and revision to policies, standards, frameworks, SOPs, and allied playbooks. Physical Security & Environmental Controls: Assess the adequacy and effectiveness of physical and environmental security controls including access controls, CCTV, UPS, fire suppression, and facility management procedures. Conduct periodic inspections and validate remediation of identified exceptions. Monitoring, Reporting & Remediation: Develop and manage Key Risk Indicator (KRI) dashboards for head office operations that generate and analyse outlier reports on breaches of internal limits and potential control failures. Prepare and present periodic reports on the control environment of head office operations to the Head, Internal Control for the attention of Business and Function Leaders, MANCO, and FARCo. Oversee the control deficiency remediation dashboard for follow-up and closure of open findings from control assessments, internal audits, and external examinations across all head office functions. Conduct post-review follow-up assessments to evaluate whether all identified open findings have been sufficiently mitigated. Team Leadership & Development: Identify training needs and support professional development of team members. Assign and review work, provide coaching, and ensure quality standards are met across all assessments conducted by the team. Lead, mentor, and develop the Shared Service Control Officers, fostering a culture of excellence, collaboration, and continuous improvement. Collaboration & Stakeholder Engagement: Facilitate effective communication channels to ensure relevant control and compliance information is shared with all stakeholders. Partner with People Operations, Real Estate & Administration, Procurement, Customer Support, Legal, and Compliance teams to ensure effective implementation of control activities. Collaborate with the Lead, Treasury and Finance Control and the E-Business Control Manager to ensure seamless coverage and avoid control gaps across overlapping processes. Continuous Improvement: Recommend and drive process improvements that strengthen the Bank's overall internal control maturity posture. Stay current with emerging operational risks, regulatory changes, and best practices in head office control and governance. Carry out any other tasks as assigned or become necessary to improve the head office control environment and the overall internal control maturity model of the Bank. Experience: & Background Experience: in the banking or financial services sector is strongly preferred. Educational Background: A Bachelor's Degree in Accounting, Business Administration, Finance, Risk Management, or a related field. A Master's degree or MBA is an added advantage. Certifications: ACA, ACCA, CIA, CISA, CFE, or other relevant professional certifications. Membership of a recognized professional body is required. Experience: in a Big Four firm conducting operational or ICFR assessments is an advantage. 6–8 years of proven experience: in internal control assessments, operational auditing, or risk management, with at least 2 years in a supervisory or team lead capacity. Skills & Competencies: Analytical & Problem-Solving: Strong analytical skills to identify control deficiencies, assess their impact, and develop practical remediation plans. Operational Risk Management: Strong knowledge of operational risk identification, assessment, and mitigation across non-core support functions (HR, facilities, procurement, complaints). Data Validation & Analysis: Proficiency in developing control programmes and test scripts; ability to leverage data analytics for exception reporting and KRI monitoring. Asset & Procurement Controls: Experience: in validating physical asset existence, valuation, and depreciation; strong understanding of purchase-to-pay processes and accounts payable governance. Policy Governance & Sector Knowledge: Proven ability to manage and maintain enterprise-wide policy repositories. Deep understanding of head office operations in a financial institution, alongside strong knowledge of SQL and Big Data handling. Stakeholder Management & Communication: Excellent written and verbal communication skills to effectively document and present assessment findings to stakeholders at various levels, including FARCo. Professional Qualities: Meticulous attention to detail, strong organizational and time management skills, commitment to continuous improvement, adaptability, and high integrity. Leadership & Team Management: Demonstrated ability to lead, mentor, and develop a team of control professionals; experience: in work allocation, quality review, and performance management. Internal Control Frameworks: Deep understanding and practical experience: with the COSO internal control framework, ISO 31000 (Risk Management), entity-level control assessment methodologies, and familiarity with the Basle Committee Principles for Internal Control Systems in Banking Organisations. What success looks like in this role: Timely identification, tracking, and remediation of control deficiencies to systematically elevate the organization's internal control maturity posture. Establishment of comprehensive, risk-aligned control coverage across all head office operations and shared service functions. Robust policy governance mechanisms and accurate physical asset reconciliations reflected across financial statements. Strong collaborative partnerships with cross-functional leaders to maintain high audit readiness and proactive risk management. Development of a high-performing team of Shared Service Control Officers delivering high-quality 2LoD assurance. Why join us: Fully remote work culture and support for professional development. Competitive compensation, benefits, and career growth opportunities. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Remote