Reservation Manager
AI summary
Hyatt Regency is hiring a Reservation Manager to lead the reservations team, maximize room revenue, and ensure exceptional guest experiences across its Nigerian property. The role covers reservations operations, revenue management, distribution systems, team leadership, and guest experience. Candidates need a bachelor's degree in hospitality or business, 3–5 years of hotel reservations experience, and at least 2 years in a supervisory role.
- Lead reservations team and oversee daily operations at Hyatt Regency Nigeria
- Drive revenue optimization through inventory, distribution, and upselling strategies
- Requires 3–5 years hotel reservations experience and 2+ years in management
- Benefits include 12 complimentary Hyatt nights per year and global career growth
- Apply online through the Jobzilla listing link
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Reservation Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Hyatt Regency and the role in Not specified.
- Add concrete examples related to sales, hospitality, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Reservation Manager role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Hyatt Regency before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Reservation Manager is responsible for leading the reservations team to deliver exceptional guest experiences while maximizing room revenue and occupancy. This role ensures that all reservation activities are managed efficiently, in accordance with Hyatt brand standards, and supports the hotel's revenue optimization strategies through effective inventory and distribution management. Key Responsibilities: Reservations Operations: Handle VIP, long-stay, and special reservations. Manage room inventory, availability, and room allocation. Supervise reservation agents to ensure exceptional guest service. Ensure reservation records are complete and maintained accurately. Resolve guest concerns related to reservations professionally and promptly. Ensure all reservations are processed accurately, promptly, and in line with Hyatt standards. Oversee the daily operations of the reservations department. Revenue Management: Control overbooking levels in accordance with hotel policies. Maximize revenue opportunities through upselling and strategic inventory management. Partner with the Revenue Manager to optimize occupancy, ADR, and RevPAR. Monitor daily pick-up reports, booking pace, and forecast trends. Ensure rate integrity across all distribution channels. Distribution & Systems: Ensure accurate rate loading and inventory availability across all systems. Maintain proficiency in Hyatt-approved Property Management Systems (e.g., OPERA PMS) and Central Reservation Systems (CRS). Monitor reservations received through Hyatt channels, GDS, OTAs, and direct bookings. Coordinate with Sales, Front Office, and Revenue teams regarding group room blocks and rooming lists. Leadership & Team Development: Ensure compliance with Hyatt policies and brand standards. Prepare departmental schedules and manage staffing levels. Conduct performance reviews and provide continuous feedback. Recruit, train, coach, and develop Reservations colleagues. Foster a culture aligned with Hyatt's purpose of care and service excellence. Guest Experience: Support Hyatt's guest satisfaction and loyalty initiatives. Ensure special guest preferences are communicated effectively to operational departments. Deliver courteous, personalized, and professional service. Respond promptly to reservation inquiries via phone, email, and online channels. Administration & Reporting: Monitor cancellations, no-shows, booking patterns, and reservation accuracy. Analyze reservation trends and recommend improvements. Maintain departmental SOPs and ensure compliance. Prepare daily, weekly, and monthly reservations reports. Qualifications Bachelor's Degree in Hospitality Management, Business Administration, or a related discipline. Experience: in an international or luxury hotel brand, preferably Hyatt or a similar global brand. Strong knowledge of hotel reservations, distribution, and revenue management principles. Minimum of 3–5 years of hotel reservations or front office experience. At least 2 years in a supervisory or managerial position. Remuneration Long term career growth opportunities 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts A motivated and connected team And a company that truly cares. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State