Network Operations Center Desk Engineer
AI summary
ICS Outsourcing Limited is hiring a Network Operations Center Desk Engineer in Lagos. The role involves monitoring and resolving service desk issues, managing incidents and escalations, preparing performance reports, and supporting service desk representatives. Candidates need a BSc in IT, Computer Science, or Engineering, plus at least two years of telecom or ISP experience.
- Full-time NOC Desk Engineer role based in Lagos
- Requires BSc in IT, Computer Science, or Engineering
- Minimum 2 years telecom or ISP experience needed
- ITIL certification and ticketing tools experience are an advantage
- Shift work and after-hours support may be required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, part_time, Network OperationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Network Operations Center Desk Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ICS Outsourcing Limited and the role in Not specified.
- Add concrete examples related to internship, part_time, Network Operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Network Operations Center Desk Engineer role in internship, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ICS Outsourcing Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
ICS Outsourcing is Nigeria’s pioneer Human Resource Outsourcing Company. We are on a mission to provide world-class human resource solutions, using experts while creating value for our shareholders and opportunities in the community. Our vision is to be the most valuable Business Support Solutions Partner to our Clients throughout Africa and beyond. Network Operations Center Desk Engineer Job Type Full Time Qualification BA/BSc/HND Experience: 2 years Location Lagos Job Field ICT / Computer Key Responsibilities: Monitor, report, and track service desk issues and team activities. Ensure customer concerns are resolved promptly and accurately. Support, train, and monitor service desk representatives. Manage and prioritise incidents, faults, and escalations. Prepare daily, weekly, and monthly service desk performance reports. Analyse ticketing data and provide actionable insights. Establish and maintain effective technical support processes. Follow up with customers to identify areas for improvement. Provide customer feedback to relevant internal teams. Promote strong collaboration across technical and support teams. Requirements: BSc in Information Technology, Computer Science, Electrical/Electronics Engineering, or a related field. Minimum 2 years' experience: in a telecommunications or ISP environment. Experience: in service desk/customer management. ITIL certification is an added advantage. Hands-on experience: with help desk/ticketing and remote-control tools. Good knowledge of incident, problem, and change management. Proficiency in Microsoft Excel, Word, and PowerPoint. Strong communication, interpersonal, analytical, and problem-solving skills. Ability to multitask, prioritise workloads, and work under pressure. Team management skills and a strong customer-service orientation. Willingness to work shifts and provide support outside regular hours when required. Check how your CV aligns with this job Method of Application Interested and qualified? Go to ICS Outsourcing Limited on docs.google.com to apply Build your CV for free. Download in different templates.