Customer Service Representative
AI summary
erpSoftapp is hiring a Customer Service Representative in Yaba, Lagos. The role involves leading customer experience objectives, liaising between business and IT, owning key performance indicators, and driving continuous improvement using customer feedback. Candidates need a Bachelor's degree, 1-2 years of relevant experience, and strong communication and Agile/Scrum skills.
- Full-time role based in Yaba, Lagos
- Requires 1-2 years of customer service or project delivery experience
- Agile/Scrum and SDLC experience required
- Involves KPI ownership and stakeholder reporting
- Apply via erpSOFTapp careers portal
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in YabaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to erpSoftapp and the role in Yaba.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Yaba under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research erpSoftapp before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
We are a team of experienced Business and IT professionals with experience: in implementing large scale enterprise systems with global companies. We have expertise gained from working across various business sectors in different countries. We will work with you to improve your business processes and implement Odoo to enhance your competitve advantage. Read more about this company Customer Service Representative Job Type Full Time Qualification BA/BSc/HND Experience: 1 - 2 years Location Lagos City Yaba Job Field Customer Care, Success and Service Key Accountabilities / Duties To lead and embed within the business processes the erpSOFTapp culture to fulfil the Customer Experience: Objectives. Act as the primary liaison between the business and the IT team to create an improved service experience: for our customers and efficient ways of working. Ensure key stakeholders understand, support and buy into the vision. You will advise/recommend action to the Executive Team to enhance our service and our customer offer You will have full ownership of key performance indicators relevant to particular stages of customer engagement, providing timely and accurate KPI updates to numerous stakeholders including forward looking plans. You will ensure continuous improvement is sought and any changes are driven using customer feedback. Ensuring that the customers perception and experience: of interacting with erpSOFTapp is optimal at all times. Contribute to and improving customer focused organisational strategy for client activities that maintain and lead to high quality releases. Requirements: Candidates must possess at least a Bachelor’s/College Degree in Engineering or Social sciences. Graduate with proven track record 1- 2 years experience: successfully managing business analyst teams and working in project delivery for clients. Proficiency in English Strong verbal and written communication skills Demonstrate a strong understanding of the SDLC process. Experience: in Agile/Scrum framework is required. Operational understanding of internal departments to facilitate customer service objectives Customer Service Experience: is required. Check how your CV aligns with this job Method of Application Interested and qualified? Go to erpSOFTapp on erp.erpsoftapp.com to apply Build your CV for free. Download in different templates.