Client Staff Relationship Officer

AI summary

The Client & Staff Relationship Officer manages relationships between the company, its clients, and deployed staff, ensuring client satisfaction, staff engagement, and compliance with company policies.

• Full time, onsite role in Ikeja, Lagos
• Requires 2-4 years experience and BA/BSc/HND
• Salary range ₦100,000 - ₦150,000/month
• Focus on client and staff relationship management

Description

Client Staff Relationship Officer at Whip Smart Service Providers Limited July, 2026 | MyJobMag Login Signup Employers Nigeria Ghana Kenya Nigeria South Africa UK Jobs Career Advice Post Job Search for Jobs Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Administration / Facilities Agriculture / Agro-Allied Art / Crafts / Languages Aviation / Aerospace Banking Bursary and Scholarships Caregiver / Nanny / Social Workers Catering / Confectionery Construction and Site Engineering Consultancy Content, Editorial and Journalism Customer Care, Success and Service Data, Business Analysis and AI Driving Education / Teaching / Training Engineering / Technical Environment Health and Safety Finance / Accounting / Audit Food, Beverage and Hospitality General Graduate Jobs Human Resources / HR ICT / Computer Insurance Internships Janitorial Services Legal and Regulatory Logistics Manufacturing Marketing and Communication Media Production and Entertainment Medical / Healthcare NGO/Non-Profit Oil and Gas, Energy and Mining Pharmaceutical Procurement / Store-keeping / Supply Chain Product Management Project and Program Management Real Estate Research and Development RFP / RFQ / EOI Risk Management and Compliance Sales and Business Development Science Security / Intelligence Shipping and Maritime Sports, Fitness and Personal Care Strategic and Top Management Travels and Tours UX, Design and Architecture Volunteer BA/BSc/HND First School Leaving Certificate MBA/MSc/MA NCE OND Others PhD/Fellowship Professional Certificate Secondary School (SSCE) Vocational Close Detailed Search X Send this job to a friend Type the email of your friend Enter your email Type Your Email Message I think you may be interested in this position - Client Staff Relationship Officer at Whip Smart Service Providers Limited. This is the link: https://www.myjobmag.com/job/client-staff-relationship-officer-whip-smart-service-providers-limited?utm_source=email_friend. Copy and paste link on browser if link is not working. Check it out! X Did you notice an error or suspect this job is scam? Tell us. Enter your email Type Your Message Client Staff Relationship Officer at Whip Smart Service Providers Limited View Jobs in Consulting / View Jobs at Whip Smart Service Providers Limited Posted: Jul 27, 2026 Deadline: Not specified Save Email @gmail.com @yahoo.com @outlook.com Whip-smart service provider Ltd has two offices across Nigeria (Lagos and Port-harcourt) with her head office in Lagos. We invest in recruiting and training most skilled, qualified care givers who will offer the best services to our clients in accordance to the company’s high standard. Our services are considerably more affordable to most healthcare provid... Read more about this company Client Staff Relationship Officer Job Type Full Time , Onsite Qualification BA/BSc/HND Experience 2 - 4 years Location Lagos City Ikeja Job Field Customer Care, Success and Service , Sales and Business Development Salary Range ₦100,000 - ₦150,000/month Salary :N120,000 Job Summary The Client & Staff Relationship Officer is responsible for managing relationships between the company, its clients, and deployed staff. The role ensures excellent client satisfaction, staff engagement, prompt resolution of workplace issues, compliance with company policies, and smooth day-to-day operations at client sites. Key Responsibilities Client Relationship Management Serve as the primary point of contact for assigned clients. Conduct regular follow-ups with clients to assess staff performance and satisfaction. Address and resolve client complaints promptly and professionally. Build and maintain strong, long-term client relationships. Provide timely updates to management on client feedback and concerns. Ensure clients receive exceptional service at all times. Staff Relationship Management Maintain regular communication with deployed staff. Monitor staff attendance, punctuality, and performance. Address staff concerns, grievances, and workplace challenges. Ensure staff comply with company policies and client expectations. Conduct routine welfare checks and engagement activities. Operations & Compliance Coordinate staff onboarding and deployment processes. Ensure deployed staff complete all required documentation before resumption. Monitor staff confirmation, transfers, resignations, and terminations. Maintain accurate employee records and deployment data. Ensure compliance with company policies and client service agreements. Escalate critical issues requiring management intervention. Reporting & Documentation Prepare weekly and monthly client relationship reports. Document complaints, investigations, and resolutions. Track staff performance and disciplinary records. Maintain accurate communication logs with clients and staff. Submit operational updates to management as required. Business Support Identify opportunities to improve client satisfaction and staff retention. Participate in client meetings and operational reviews.. Qualifications Bachelor's degree or HND in Human Resources, Business Administration, Psychology, or a related field. 2–4 years of experience in recruitment, HR, client service, or employee relations. Experience working in a recruitment or outsourcing company is an added advantage. Skills & Competencies Excellent communication and interpersonal skills. Strong conflict resolution and negotiation abilities. Customer service orientation. Problem-solving and decision-making skills. Strong organizational and time management skills. Attention to detail. Ability to manage multiple clients and staff simultaneously. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to work under pressure and meet deadlines. Check how your CV aligns with this job Method of Application Interested and qualified candidates may forward their CVs to whipsmartrecruitment@gmail.com using Job Title as Subject Build your CV for free. Download in different templates. Apply Now Share Save Email Report Get new Customer Care, Success and Service jobs like this on Telegram. Subscribe on Telegram Send your application Your Name Your Email Your Phone Number Your Current Location Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Subject of your Application Your cover letter Attach your CV/Doc View All Vacancies at Whip Smart Service Providers L... 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