Customer Success Analyst (Analytics Solutions)

AI summary

NielsenIQ is hiring a Customer Success Analyst (Analytics Solutions) in Lagos, Nigeria. The role involves supporting client relationships, delivering insights and reports, resolving inquiries, and collaborating across functions to drive client satisfaction.

• Full-time role based in Lagos, Nigeria
• Responsible for day-to-day client contact and satisfaction targets
• Part of a global information services company

Description

Customer Success Analyst (Analytics Solutions) at NielsenIQ July, 2026 | MyJobMag Login Signup Employers Nigeria Ghana Kenya Nigeria South Africa UK Jobs Career Advice Post Job Search for Jobs Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Administration / Facilities Agriculture / Agro-Allied Art / Crafts / Languages Aviation / Aerospace Banking Bursary and Scholarships Caregiver / Nanny / Social Workers Catering / Confectionery Construction and Site Engineering Consultancy Content, Editorial and Journalism Customer Care, Success and Service Data, Business Analysis and AI Driving Education / Teaching / Training Engineering / Technical Environment Health and Safety Finance / Accounting / Audit Food, Beverage and Hospitality General Graduate Jobs Human Resources / HR ICT / Computer Insurance Internships Janitorial Services Legal and Regulatory Logistics Manufacturing Marketing and Communication Media Production and Entertainment Medical / Healthcare NGO/Non-Profit Oil and Gas, Energy and Mining Pharmaceutical Procurement / Store-keeping / Supply Chain Product Management Project and Program Management Real Estate Research and Development RFP / RFQ / EOI Risk Management and Compliance Sales and Business Development Science Security / Intelligence Shipping and Maritime Sports, Fitness and Personal Care Strategic and Top Management Travels and Tours UX, Design and Architecture Volunteer BA/BSc/HND First School Leaving Certificate MBA/MSc/MA NCE OND Others PhD/Fellowship Professional Certificate Secondary School (SSCE) Vocational Close Detailed Search X Send this job to a friend Type the email of your friend Enter your email Type Your Email Message I think you may be interested in this position - Customer Success Analyst (Analytics Solutions) at NielsenIQ. This is the link: https://www.myjobmag.com/job/customer-success-analyst-analytics-solutions-nielseniq-2?utm_source=email_friend. Copy and paste link on browser if link is not working. Check it out! X Did you notice an error or suspect this job is scam? Tell us. Enter your email Type Your Message Customer Success Analyst (Analytics Solutions) at NielsenIQ View Jobs in ICT / Telecommunication / View Jobs at NielsenIQ Posted: Jul 28, 2026 Deadline: Not specified Save Email @gmail.com @yahoo.com @outlook.com NielsenIQ is a global information services company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing primarily on consumer packaged goods manufacturers and fast-moving consumer packaged goods and retailers, we give customers the power to defy what’s possible. Our approac... Read more about this company Customer Success Analyst (Analytics Solutions) Job Type Full Time Qualification Experience Location Lagos Job Field Customer Care, Success and Service Role Overview This role will be responsible for supporting client relationships, ensuring timely and accurate delivery of insights and reports, resolving client inquiries, and collaborating across multiple functions to drive client satisfaction and business outcomes. Key Responsibilities Support day-to-day client contacts and contribute to the achievement of client satisfaction targets. Build and maintain effective relationships with client representatives. Own reporting activities, including report maintenance, business issue analysis, and solution integration. Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects impacting client deliverables. Continuously broaden knowledge of client business issues and needs, NIQ services, and the broader FMCG/retail industry. Liaise with Operations, Offshore Partners, Technology, Data Science, and other relevant teams to resolve client business questions and inquiries. Monitor inquiry progress against agreed service levels and escalate issues where necessary. Build strong relationships with client support teams to ensure service levels are consistently met or exceeded. Work closely with Retail Analytics, Consulting, Operations, and Data Science teams to ensure deliverables are aligned to client business needs and delivered within agreed timelines. Required Skills & Competencies Technical Skills: Microsoft Excel – Intermediate to Expert level Advanced formulas and functions Data manipulation and analysis Pivot Tables and reporting Power BI – Intermediate to Expert level Dashboard development Data visualization Data modelling and business reporting Microsoft PowerPoint – Intermediate to Expert level Client-ready presentations Storytelling and insight communication Visualization of business findings Microsoft Dynamics Client management and case tracking Understanding of CRM workflows. Professional Competencies: Strong analytical and problem-solving skills Ability to interpret data and translate findings into actionable client recommendations Excellent stakeholder management and communication skills Strong organizational skills with the ability to manage multiple priorities Customer-centric mindset with a focus on service excellence Ability to work collaboratively across cross-functional teams Strong attention to detail and quality control. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP). Check how your CV aligns with this job Method of Application Interested and qualified? Go to NielsenIQ on jobs.smartrecruiters.com to apply Build your CV for free. Download in different templates. Share Save Email Report Get new Customer Care, Success and Service jobs like this on Telegram. Subscribe on Telegram Send your application Your Name Your Email Your Phone Number Your Current Location Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Subject of your Application Your cover letter Attach your CV/Doc View All Vacancies at NielsenIQ Back To Home Jobs You Might Be Interested in Client Staff Relationship Officer at Whip Smart Service Providers Limited Customer Relationship Management (CRM) Officer at Safe Nest Cooperative System Limited Aftersales Service Representatives at MeWe Electronics Customer Service Agent & Supervisor at MeWe Electronics Customer Service & Sales Support Officer at Whip Smart Service Providers Limited Provider Liaison Officer, Ibadan at Anchor HMO Customer Support Associate at A-Star Vanda Investment and Trading CO. 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