Consumer Experience and Ecosystem Manager — West Africa
AI summary
Viya Health is hiring a Consumer Experience and Ecosystem Manager to lead Nigeria launch and omnichannel strategy across digital and physical touchpoints. The role covers CX, digital marketing, content, community building, consumer insights, regulatory coordination, and partnership growth. Candidates need 5+ years in digital marketing or CX with strong Nigerian market experience.
- Own Nigeria CX strategy and omnichannel ecosystem at launch
- Lead digital marketing, content, community, and consumer insights
- Manage distribution partnerships and regulatory coordination
- 5+ years digital marketing or CX experience required
- Strong Nigerian market knowledge and local language skills an advantage
- Full-time role based in Lagos, Nigeria
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Consumer Experience and Ecosystem Manager — West Africa evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Viya Health and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Consumer Experience and Ecosystem Manager — West Africa role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Viya Health before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Viya Health is a fast-growing digital health platform made specially for women's healthcare, sexual wellness, and reproductive needs. It started in 2018 as part of the global non-profit organization Population Services International (PSI). By March 2026, it grew large enough to separate from PSI and now runs as its own fully independent social business Read more about this company Consumer Experience: and Ecosystem Manager — West Africa Job Type Full Time Qualification BA/BSc/HND , MBA/MSc/MA Experience: 5 years Location Lagos Job Field Customer Care, Success and Service What You'll Own Consumer Experience: Strategy & Omnichannel Execution: Localise and implement VIYA's CX strategy for Nigeria at launch, owning the omnichannel ecosystem map across digital (app, e-commerce, WhatsApp Business, social, email, CRM) and physical (in-clinic, pharmacy, community health worker, partner, distributor) touchpoints, including cash-on-delivery vs. digital payment paths and last-mile delivery realities. Digital Ecosystem Implementation & Optimisation: Run the day-to-day of VIYA's omnichannel digital ecosystem, content & communities, app, e-commerce (WordPress + WooCommerce), CRM, WhatsApp Business API, website, and social, including low-bandwidth, data-light experiences for cost-conscious consumers. Digital Marketing & Campaign Management: Plan and execute campaigns that build awareness, demand, and conversion, optimising against CPA, ROAS, NPS, and CSAT, with a data-driven test-and-learn approach. Content, Community & Brand Experience: Build VIYA's consumer community in Nigeria from the ground up, with content and messaging localised for Yoruba-, Igbo-, Hausa-, and Pidgin-speaking audiences, without compromising brand integrity. Consumer Insights & Performance: Build Nigeria's consumer insights capability from launch, synthesising app, e-commerce, community, in-clinic, and market research data into KPIs and dashboards that inform local and regional decisions. Regulatory Coordination: Work with VIYA's regulatory and quality-of-care teams to ensure the consumer experience: meets NAFDAC and ARCON requirements: for health-related advertising and consumer promotion. Partnerships & Ecosystem Growth: Evaluate and help manage distribution partnerships (e.g. mPharma, Jumia Nigeria) and Nigeria's creator economy to extend reach, support donor-funded digital health projects where applicable. Cross-functional & Budget Leadership: Operate in a matrixed structure across commercial, clinical, regulatory, and technology teams, own the Nigeria CX and ecosystem budget with a clear ROI lens, lead the Nigeria and West Africa digital team. What You Bring A bachelor’s degree in marketing, Communications, Business, or a related field (postgraduate qualification advantageous). 5+ years in digital marketing, consumer experience, or a related discipline, ideally in a consumer-facing, women's health, or digital health environment. Real, demonstrable experience: in the Nigerian market, with a strong grasp of local consumer behaviour, mobile money and USSD adoption, WhatsApp and social commerce, and cultural and linguistic nuance across geographies. Hands-on proficiency with Meta Business Suite, Google Analytics, Facebook Ads Manager, SEO platforms, WordPress, WooCommerce, WhatsApp Business API, and other CMS/CRM tools. Proven campaign execution skills, audience segmentation, A/B testing, performance analysis and a track record in content strategy and storytelling across diverse Nigerian audiences. Experience: managing vendor and agency relationships; familiarity with NAFDAC and ARCON requirements: for health-related marketing is a strong advantage. Working knowledge of Yoruba, Igbo, Hausa, or Nigerian Pidgin is an advantage. Bonus points for experience: in healthcare, digital health, or women's health, and for having helped launch a new market or brand in Nigeria. Check how your CV aligns with this job Method of Application Send your CV and a short cover note to recruitment@viyahealthafrica.com , using "Consumer Experience: and Ecosystem Manager — West Africa" as your email subject line. Build your CV for free. Download in different templates.