Relationship & Operations Officer
AI summary
Geez Consulting is hiring an experienced Relationship & Operations Officer for its client to manage member relationships, support membership acquisition and retention, and coordinate daily gym and recreational centre operations. The role requires strong customer service, operational coordination, and administrative skills, with applicants required to be resident in Abuja or willing to relocate.
- Client-facing role focused on member experience, retention, and facility operations
- Covers relationship management, onboarding, renewals, and daily operational coordination
- Requires 5–7 years of relevant customer relationship or operations experience
- Bachelor’s degree or HND in Business Administration, Management, Marketing, or related field
- Applicants must be resident in Abuja or willing to relocate
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Relationship & Operations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Geez Consulting and the role in Abuja.
- Add concrete examples related to hospitality, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Relationship & Operations Officer role in hospitality, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Geez Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Our client is seeking an experienced, highly organised, and customer-focused professional to join its team as a Relationship & Operations Officer. The successful candidate will play a central role in delivering an exceptional member experience, strengthening client relationships, and ensuring smooth day-to-day facility operations. Key Responsibilities: Serve as a primary point of contact for members, prospective clients, vendors, and other stakeholders. Build and maintain strong relationships with members; handle enquiries, feedback, complaints, renewals, and retention activities professionally. Support membership acquisition, onboarding, renewal, and engagement initiatives. Coordinate daily operational activities across the gym and recreational centre to ensure high service standards. Monitor facility readiness, cleanliness, equipment availability, staff attendance, and customer service delivery. Liaise with trainers, front-desk staff, maintenance personnel, suppliers, and management to resolve operational issues promptly. Maintain accurate records of memberships, payments, customer interactions, incidents, inventory, and operational reports. Assist with scheduling, events, promotions, and member-engagement activities. Identify opportunities to improve service delivery, member satisfaction, and operational efficiency. Ensure compliance with internal policies, health and safety standards, and customer-service procedures. Requirements: Bachelor’s Degree or HND in Business Administration, Management, Marketing, Hospitality, Customer Relations, or a related discipline. 5-7 years of relevant experience: in customer relationship management, operations, front-office administration, hospitality, fitness, recreation, or a service-led business environment. Proven experience: managing customer concerns, membership/client retention, and service delivery. Strong operational coordination and problem-solving skills, with excellent attention to detail. Exceptional written and verbal communication skills. Demonstrated ability to work professionally with diverse clients and build lasting relationships. Proficiency in Microsoft Office Suite and the ability to use membership-management, CRM, POS, or scheduling systems. Strong reporting, record-keeping, and administrative abilities. Ability to work under pressure, manage multiple priorities, and take initiative with minimal supervision. High level of integrity, discretion, professionalism, and personal presentation. Experience: in the fitness, hospitality, leisure, wellness, or recreational industry will be an added advantage Applicants must be resident in Abuja or willing to relocate. Click here to Apply Similar Jobs Executive Assistant Job at Pruvia Integrated Limited Human Resources & Administration Manager Job at DreamCity Property & Investment Limited Admission Officer Job at Living Fountain International School (LFIS) Customer Service / Front Desk Officer Job at Blue Coral Healthcare Services (BCHS) Job Openings at Blue Coral Healthcare Services (BCHS) Admin Secretary / Office Assistant Job at Aldelia Group Executive Assistant (Female) Job at Casalavoro Limited F&B Manager Job at Domeo Resources International Control & Operations Officer Job at Leap Microfinance Administrative Officer Job at Leap Microfinance Hottest Jobs Job Openings at UAC Foods Limited Administrative Manager Job at Dangote Group Job Openings at Coronation Merchant Bank Customer Service Executive Job at Recruitment Nigeria (NG) Limited Job Openings at Kilimanjaro Restaurant Job Openings at Heritage Dwellings Limited Data Entry Officer Job at Moniepoint Application / Software Developer Job at PPC Limited Job Openings at Smollan Site Manager Job at SEABA Lines and Spaces Consult Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.