Front Office & Client Experience Officer
AI summary
Flawless Aesthetic Center in Abuja is hiring a polished Front Office & Client Experience Officer to manage reception, appointments, client relationships, and front-office operations. The full-time role requires a degree, at least 3 years of front-office or customer-service experience, and offers a salary of NGN 150,000–250,000.
- Full-time role in Abuja with salary NGN 150,000–250,000
- Requires a degree and minimum 3 years front-office or customer-service experience
- Focus on premium client experience, appointments, and front-office operations
- Mid-level position in the healthcare/aesthetics industry
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Office & Client Experience Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Flawless Aesthetic Center and the role in Abuja.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Office & Client Experience Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Flawless Aesthetic Center before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Front Office & Client Experience: Officer Flawless Aesthetic Center Customer Service & Support Yesterday Easy apply New Abuja Full Time Healthcare NGN 150,000 - 250,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are seeking a polished and customer-focused Front Office professional to deliver an exceptional client experience, manage appointments and inquiries, support client follow-ups and bookings, and maintain smooth front-office operations while upholding our premium service standards. Min Qualification: Degree Experience: Level: Mid level Experience: Length: 4 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Abuja, Nigeria Job descriptions & requirements: Responsibilities: Front Office & Client Reception: Welcome and attend to clients and visitors professionally and warmly. Manage front-office operations, including client check-in and check-out. Handle incoming calls, WhatsApp messages, emails, and online inquiries promptly. Maintain a clean, organized, and professional reception environment. Respond to client concerns and inquiries with empathy, discretion, and professionalism. Client Experience: & Concierge Services Deliver a personalized and high-quality client experience. Anticipate client needs and ensure seamless movement between consultations, treatments, and purchases. Maintain accurate client profiles, preferences, treatment history, and relevant client information. Support VIP and high-value client relationship management. Build positive client relationships that encourage trust, loyalty, and repeat visits. Appointment & Schedule Management Manage and coordinate client appointments and provider schedules. Confirm appointments and follow up with clients to reduce cancellations and no-shows. Coordinate with clinical teams to ensure smooth and timely client flow. Handle appointment changes and urgent scheduling requests efficiently. Identify opportunities to improve booking efficiency and schedule utilization. Lead Management & Client Follow-Up Respond promptly to new client inquiries and leads. Follow up with prospective clients through calls, WhatsApp, email, and CRM systems. Nurture leads from initial inquiry through consultation and treatment booking. Follow up with existing clients after treatments to ensure satisfaction and encourage repeat visits. Maintain consistent communication regarding appointments, treatment plans, promotions, and events. Consultation & Sales Support Support consultation processes and treatment booking. Educate clients on relevant treatments, products, and aftercare recommendations. Recommend appropriate products, treatment packages, and complementary services based on client needs. Support upselling and cross-selling initiatives. Maintain strong knowledge of the company's treatments, products, pricing, and promotions. CRM & Reporting Maintain accurate and up-to-date client records. Document consultations, bookings, purchases, follow-ups, and client interactions. Track relevant booking, sales, retention, and client engagement information. Prepare required weekly and monthly reports for management. Maintain strict confidentiality of client and company information. Brand Representation & Team Collaboration Consistently represent the company's premium brand standards in appearance, communication, conduct, and service delivery. Collaborate effectively with clinical, marketing, administrative, and management teams. Support front-office training and operational improvement initiatives. Contribute to a professional, organized, and solutions-driven work environment. Requirements: A minimum of 3 years' experience: in a front-office, customer service, hospitality, client relations, concierge, or similar role. Excellent verbal and written communication skills. Strong interpersonal and relationship-management skills. Excellent organizational and time-management abilities. Strong attention to detail and ability to multitask. Proficiency in Microsoft Office and familiarity with CRM or client-management systems. Professional appearance and excellent personal presentation. Ability to handle clients and sensitive situations with discretion and emotional intelligence. Customer-focused and commercially aware, with an understanding of sales, upselling, and client retention. Experience: in aesthetics, beauty, wellness, hospitality, healthcare, or other premium service environments is an advantage. What We Are Looking For The ideal candidate is: Warm, polished, and professional. Highly organized and proactive. Emotionally intelligent and client focused. Confident in communication and relationship building. Comfortable working in a fast-paced, premium service environment. Sales-conscious without being overly transactional. Committed to delivering an exceptional client experience. Key Performance Areas: Performance in this role will be evaluated based on: Appointment booking and schedule utilization. Lead response and conversion. Client satisfaction and retention. Quality and timeliness of client follow-ups. CRM accuracy and documentation. Sales, upselling, and cross-selling performance. Front-office operational compliance. Professionalism and adherence to luxury service standards. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job