Customer Service Representative
Apply at sourceAI summary
Customer Service Representative at GEAR AUTOS LIMITED in Lagos, Nigeria. Full-time role handling inquiries via phone, email, chat, and social media. Requires HND/Bachelor's and 1 year experience.
- First point of contact for customers
- Handle inquiries via phone, email, chat, social media
- Full Time - 8 to 5
- Salary NGN 150,000 - 250,000
- Entry level, 1 year experience required
Description
Find a Job + + + + Search Customer Service Representative GEAR AUTOS LIMITED Customer Service & Support 4 days ago Easy apply New Lagos Full Time Recruitment NGN 150,000 - 250,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Customer Service Representative is the first point of contact for customers. The main goal is to provide friendly, fast, and effective support that resolves issues and builds customer loyalty. You’ll handle inquiries via phone, email, chat, and social media while representing the company brand. Min Qualification: HND Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements Responsibilities: Customer Support: Respond to customer inquiries, complaints, and requests in a timely and professional manner Provide accurate information about products, services, policies, and procedures Handle orders, returns, refunds, and account updates Problem Resolution: Listen to customer issues, diagnose the problem, and offer appropriate solutions Escalate complex cases to supervisors/managers when needed Follow up to ensure issues are fully resolved Communication: Maintain clear, empathetic, and polite communication across phone, email, live chat, and social media Keep customers updated on the status of their requests Documentation & Reporting: Log all interactions accurately in the CRM/ticketing system Track common issues and provide feedback to improve service/product quality Meet daily/weekly KPIs for response time, resolution rate, and customer satisfaction Brand Representation: Promote company products and services when relevant Uphold company values and deliver excellent customer experience at all times Requirements: Education: HND or Bachelor’s Degree in a related field. Experience: 1 year in customer service, call center, or client-facing role. Fresh graduates welcome Traits: Empathetic, resilient under pressure, team player, detail-oriented Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .