Customer Support Officer (Offline State Support)
AI summary
Moniepoint Inc. is hiring a Customer Support Officer for offline state support in Niger, Nigeria. The role involves serving as the first point of contact for walk-in customers and WhatsApp group inquiries, resolving technical and service issues, and collaborating with internal teams to ensure prompt resolution. The position requires a BSc or HND, 1–2 years of customer service experience, and NYSC completion.
- Full-time customer support role based in Niger, Nigeria
- First point of contact for walk-in and WhatsApp customers
- Requires BSc or HND with 1–2 years of experience
- NYSC completion or valid exemption certificate required
- Focus on issue resolution, feedback collection, and data logging
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Customer SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer (Offline State Support) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Inc. and the role in Not specified.
- Add concrete examples related to call_center, internship, Customer Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer (Offline State Support) role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Inc. before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. Customer Support Officer (Offline State Support) - Niger Job Type Full Time Qualification BA/BSc/HND Experience: Location Niger Job Field Customer Care, Success and Service About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience: aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience: based on logged issues and customer feedback. Responsibilities: Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. Log all customer support requests accurately for tracking and follow-up. Coordinate with relevant internal teams to ensure timely resolution of customer issues. Escalate complex or unresolved issues to the Regional/State Team Lead as required. Adhere to approved communication scripts, service guidelines, and operational procedures. Collect and document customer feedback on products and services to support continuous improvement. Identify customer needs and offer appropriate solutions to ensure satisfaction. Build and maintain strong, trust-based relationships with customers through clear and effective communication. Maintain confidentiality and data privacy of customer information at all times. Experience: & Background Minimum educational qualification of BSc or HND. Minimum of 1–2 years of relevant customer service or support experience. Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies: Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). Strong problem-solving and issue-resolution abilities. Customer-centric mindset with high empathy and emotional intelligence. Ability to collaborate effectively with internal cross-functional teams. Meticulous attention to detail for tracking, documentation, and data logging. Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. Accurate and thorough logging of all customer interactions to prevent unresolved gaps. Strong operational discipline with minimal escalations due to unresolved baseline issues. Proactive collection of customer feedback that leads to actionable internal service improvements. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Moniepoint Inc. on job-boards.eu.greenhouse.io to apply Build your CV for free. Download in different templates.