Client Service Assistant
AI summary
Amani Advisory Limited is hiring a Client Service Assistant in Omole, Lagos on a full-time basis. The role involves handling client inquiries, supporting sales and lead management, managing WhatsApp and social media channels, maintaining client records, and providing administrative support to the operations team.
- Full-time role based in Omole, Lagos
- Key client-facing point of contact across phone, WhatsApp, email, and social media
- Supports sales, lead generation, and customer retention activities
- Involves WhatsApp Business and social media management
- Requires handling client records, CRM updates, and documentation
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Service Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Amani Advisory Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Service Assistant role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Amani Advisory Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Client Service Assistant at Amani Advisory Limited ⏲ Aug 26, 2026, 12:00 PM ⋕ View all Customer Service & Support jobs Amani Advisory Limited is committed to assisting organizations in achieving success by maximizing their most valuable resource - their employees. We offer complete HR solutions to businesses of all sizes and in various industries. Thanks to a team of seasoned HR professionals, we approach every project with expertise, innovation, and a client-centric mindset. We are recruiting to fill the position below: Job Title: Client Service Assistant Location: Omole, Lagos Employment Type: Full-time Job Summary The successful candidate will serve as a key point of contact for clients, responding to inquiries, coordinating requests, following up on outstanding issues, supporting sales activities, and ensuring clients receive timely and professional service. We are seeking a proactive, organized, and customer-focused Client Services Assistant to support the day-to-day activities of the Client Services, Sales, and Operations teams. The role also involves managing the company's WhatsApp and social media communication channels, supporting lead generation and retention, maintaining accurate client records, and assisting with content planning and creation. Key Duties & Responsibilities: Client & Customer Service: Maintain a professional and customer-focused approach in all client interactions. Escalate complex complaints or concerns to the appropriate department or management. Monitor client satisfaction and identify opportunities to improve the client experience. Attend to client requests, enquiries, complaints, changes, renewals, and cancellations. Provide accurate information about the company's products and services. Respond promptly and professionally to client inquiries via phone, WhatsApp, email, social media, and other communication channels. Follow up on unresolved client issues and ensure timely resolution. Sales & Lead Management: Support the Sales Team with lead generation, lead tracking, follow-ups, and conversion. Support customer retention initiatives and maintain positive client relationships. Maintain accurate records of leads, prospects, customers, and sales activities. Follow up with leads and existing clients to encourage conversion and repeat business. Respond to prospective clients and provide relevant product/service information. Assist the Sales Team with quotations, proposals, presentations, and other sales materials when required. WhatsApp & Social Media Management: Ensure all communication published on company platforms is professional, accurate, and aligned with the company's brand. Assist with content creation, including captions, basic graphics, product/service information, and promotional content. Manage the company's WhatsApp Business account and respond to customer enquiries promptly. Support the development and implementation of the company's content calendar. Monitor and respond to relevant messages, comments, and enquiries across the company's social media platforms. Maintain an organized customer communication database. Follow up on leads generated through WhatsApp and social media platforms. Client Records & Documentation: Ensure client information is handled confidentially and securely. Maintain proper documentation of client transactions, orders, requests, and correspondence. Update CRM systems, databases, spreadsheets, and other relevant records. Document client interactions, requests, complaints, and resolutions. Maintain accurate and up-to-date client information and records. Operations & Administrative Support: Maintain proper filing and organization of client-related documents. Support the Operations and Sales teams with day-to-day administrative activities. Assist with billing and invoicing enquiries by coordinating with the appropriate department. Coordinate client meetings, calls, appointments, and onboarding sessions. Liaise with internal departments to ensure client requests are properly attended to. Assist with preparing reports, presentations, proposals, and other client-related materials. Support the processing and tracking of client orders, changes, and requests. Reporting & Follow-Up: Prepare regular reports on client enquiries, leads, conversions, complaints, and outstanding issues. Monitor response times and ensure client enquiries are handled within the company's expected service standards. Provide feedback to management on recurring client concerns and service gaps. Track pending client requests and ensure appropriate follow-up. Requirements: Ability to handle client information with discretion and confidentiality. Basic knowledge of content creation and social media management. Proficiency in Microsoft Office, Google Workspace, and Excel. 1–2 years of experience: in customer service, client relations, sales support, administration, or a related role. HND or Bachelor's Degree in Business Administration, Marketing, Mass Communication, Customer Service, or a related field. Experience: using CRM systems is an added advantage. Strong organizational and multitasking skills. Ability to work effectively in a fast-paced environment. Excellent verbal and written communication skills. Strong interpersonal and problem-solving skills. Experience: managing WhatsApp Business and social media platforms. Excellent attention to detail. Salary N150,000 Monthly. How to Apply Interested and qualified candidates should forward their CVs to: talent@amaniadvisory.com using the position as the subject of the email. Application Deadline: 30th September, 2026. View all Jobs in Nigeria Lagos State