Night Manager / Auditor

AI summary

Domeo Resources International is hiring a Night Manager / Auditor in Aba, Abia, Nigeria on a full-time basis. The role supervises night operations across Front Office, Housekeeping, Security, Engineering, Food & Beverage and other departments, ensuring smooth hotel operations, guest satisfaction, security, financial accuracy and compliance. The position also covers night audit, revenue reconciliation, guest arrivals and departures, and preparation of operational reports for Executive Management.

• Full-time Night Manager / Auditor role in Aba, Abia, Nigeria
• Senior night-shift management position covering multiple hotel departments
• Includes night audit, revenue reconciliation and financial control duties
• Requires overseeing guest service, security and operational continuity at night

Original source description

Night Manager / Auditor at Domeo Resources International ⏲ Aug 27, 2026, 10:04 AM ⋕ View all Accounting & Auditing jobs Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance. We are recruiting to fill the position below: Job Title: Night Manager / Auditor Location: Aba, Abia Employment Type: Full-time Job Summary The role supervises night operations across the Front Office, Housekeeping, Security, Engineering, Food & Beverage, and other support departments, ensuring seamless coordination and prompt resolution of operational issues, guest concerns, and emergencies. The Night Manager serves as the most senior management representative on duty during the night, ensuring operational continuity, guest satisfaction, security, financial accuracy, and compliance with hotel policies and procedures. The Night Manager is responsible for overseeing the hotel's operations during the night shift, ensuring the smooth, safe, and efficient running of all departments while maintaining the highest standards of guest service expected in a superior luxury hotel. The Night Manager also oversees the night audit process, revenue reconciliation, guest arrivals and departures, security monitoring, and preparation of operational reports for Executive Management. Responsibilities: Night Operations Management: Ensure the hotel is fully prepared for the next day's operations. Conduct routine inspections of guest areas, public spaces, back-of-house facilities, and hotel premises. Coordinate the activities of all departments to ensure uninterrupted hotel operations. Oversee the overall operation of the hotel during the night shift, ensuring all departments function efficiently and in accordance with established standards. Monitor service delivery across Front Office, Housekeeping, Engineering, Security, Food & Beverage, and other operational areas. Ensure all overnight operational activities are completed accurately and on schedule. Act as the senior manager on duty during the night and make operational decisions within delegated authority. Guest Relations & Service Excellence: Monitor guest satisfaction and maintain the hotel's luxury service standards. Resolve escalated operational and guest service issues that occur during the night shift. Deliver exceptional guest service and ensure a memorable guest experience: throughout the night. Personally welcome VIPs, late arrivals, and special guests when required. Ensure guest confidentiality and privacy are maintained at all times. Ensure guest requests are attended to promptly and efficiently. Handle guest complaints, concerns, and service recovery promptly and professionally. Front Office & Night Audit Management: Ensure all financial transactions are balanced and closed before the start of the new business day. Supervise all Front Office operations during the night shift. Ensure accurate rollover of the Property Management System (PMS) to the next business day. Verify daily room revenue, Food & Beverage revenue, and all other hotel income postings. Review room rates, complimentary rooms, house-use rooms, and rate adjustments for accuracy. Supervise the Night Auditor during the completion of the night audit process. Oversee guest arrivals, departures, late check-ins, early check-outs, room allocations, and room status updates. Investigate and resolve discrepancies identified during the night audit. Ensure all guest accounts are accurately maintained. Financial Control & Revenue Protection: Ensure all guest charges are posted accurately. Monitor room occupancy, revenue performance, and operational statistics. Investigate unusual financial transactions or discrepancies. Verify daily cash reconciliations and banking documentation. Protect hotel revenue by ensuring all services rendered are accurately charged. Prepare nightly financial summaries for management review. Monitor cash handling procedures and ensure compliance with financial control policies. Security & Safety Management: Report security incidents to management and prepare incident reports. Ensure access control procedures are strictly enforced. Monitor CCTV reports, security patrols, and incident logs. Ensure compliance with fire safety regulations and emergency evacuation procedures. Respond promptly to security incidents, emergencies, disturbances, and suspicious activities. Coordinate with the Security Department to maintain a safe and secure environment for guests, employees, and hotel assets. Coordinate emergency responses in accordance with the hotel's emergency procedures. Health, Safety & Emergency Response: Coordinate emergency response activities involving fire, medical emergencies, power failures, flooding, security threats, and other incidents. Serve as the Incident Commander during emergencies occurring during the night shift until senior management arrives. Ensure emergency equipment is operational and accessible. Conduct periodic inspections of emergency exits and safety systems. Ensure compliance with occupational health and safety regulations. Housekeeping & Engineering Coordination: Monitor overnight cleaning and maintenance activities. Staff Supervision & Leadership Coordinate with Housekeeping to ensure guest rooms are cleaned and available according to operational requirements. Monitor room status discrepancies and ensure timely resolution. Ensure critical equipment and building systems remain operational throughout the night. Allocate responsibilities: and monitor staff performance. Supervise all employees working during the night shift. Coordinate urgent maintenance requests with the Engineering Department. Provide guidance, coaching, and operational support to team members: Ensure staff comply with grooming standards, attendance requirements, and hotel policies. Address disciplinary issues occurring during the night shift and report them appropriately. Foster teamwork, professionalism, and service excellence. Operational Inspections & Quality Assurance: Identify operational deficiencies and implement corrective actions. Conduct routine inspections of guest rooms, public areas, restaurants, bars, meeting rooms, parking areas, and back-of-house facilities. Ensure all departments comply with the hotel's Standard Operating Procedures (SOPs). Ensure cleanliness, maintenance, safety, and presentation standards are maintained. Communication & Interdepartmental Coordination: Coordinate overnight activities between Front Office, Housekeeping, Engineering, Security, Food & Beverage, and other departments. Escalate significant operational issues to the Front Office Manager, Director of Rooms, or General Manager when necessary. Maintain effective communication with all operational departments during the night shift. Prepare comprehensive handover reports for the morning management team. Reporting & Documentation: Complete incident reports, accident reports, and emergency documentation as required. Prepare the Night Manager's Daily Report summarising operational activities, guest issues, incidents, maintenance concerns, occupancy statistics, and revenue information. Ensure all operational documentation is accurate and filed appropriately. Prepare occupancy, arrivals, departures, VIP, and forecast reports for the incoming management team. Maintain accurate records of guest complaints, security incidents, maintenance requests, and operational challenges. Compliance & Continuous Improvement: Recommend improvements to overnight operations, guest service delivery, and operational efficiency. Participate in operational audits and quality assurance inspections. Support continuous improvement initiatives and staff training programmes. Promote a culture of accountability, professionalism, and operational excellence. Ensure compliance with hotel policies, luxury brand standards, statutory regulations, and internal control procedures. Qualifications and Requirements: Working knowledge of hotel PMS and night audit procedures. Experience: in a luxury or upscale hotel environment preferred. Minimum of 4 yearsfront office/hotel operations experience, including at least 1-2 years in a supervisory or night audit role. Relevant hospitality certification is an advantage. Bachelor's Degree or HND in Hospitality Management, Business Administration, or related field. Skills: Technical Skills: Night audit procedures Front office operations Cash and revenue reconciliation Hotel PMS Crisis and emergency management Soft Skills: Leadership of night teams Clear reporting and communication. Guest service orientation Decisiveness under pressure Composure and sound judgement Method of Application Interested and qualified candidates should forward their CV and cover letters to: recruitment@domeoresources.org using "Night Manager/Auditor - Aba" as the subject of the mail Note: Only shortlisted candidates will be contacted. Application Deadline: 10th September, 2026. View all Jobs in Nigeria Aba and 1 other location Aba , Abia State