Head of Workplace IT

AI summary

M-KOPA Nigeria is hiring a Head of Workplace IT on a hybrid basis in Lagos to lead a multi-country IT team supporting over 2,500 employees and 35,000 agents. The role involves owning the Workplace IT roadmap, managing opex and capex budgets, and overseeing networks, telephony, end-user compute, identity, and service management. Candidates need strong leadership, vendor management, and infrastructure experience in high-growth, emerging-market environments.

• Hybrid role based in Lagos supporting a large multi-country workforce
• Lead and grow a multi-country Workplace IT team end-to-end
• Own opex and capex budget with cost discipline across IT services
• Work at a fast-growing FinTech impacting financial inclusion across Africa

Original source description

Head of Workplace IT (Hybrid) at M-KOPA Nigeria ⏲ Sep 4, 2026, 5:12 AM ⋕ View all Banking & Financial Services jobs M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives. We are recruiting to fill the position below: Job Title: Head of Workplace IT Location : Lagos (Hybrid) The Impact Every reliable network, every well-run service desk ticket, and every secure endpoint you manage supports the 2,500+ employees and 35,000+ agents working to bring financial inclusion to Every Day Earners. It's your chance to be the backbone of something that's genuinely transforming lives across a continent. Your leadership will directly enable the people and infrastructure behind a business that's unlocked over $2 billion in credit for more than 10 million customers across Africa. What You'll Do You'll lead and grow a multi-country Workplace IT team, own the opex and capex budget, and drive cost discipline across hardware, connectivity, telephony, and software. Join us in combining strong technical infrastructure with a genuinely user-focused mindset that keeps a fast-growing, multi-country fintech productive and secure. At M-KOPA, you'll own the Workplace IT roadmap end-to-end — from networks and telephony to end-user compute, identity, productivity tooling, and service management. Required Experience: User-focused mindset and experience: collecting and responding to internal feedback on team performance Solid network monitoring and performance fundamentals, and enough infrastructure depth (including physical/server-room engineering) to hold their own with specialists Experience: leading a workplace IT team, or strong IC/manager experience: in a related domain with demonstrable readiness to take the next step. Strong commercial and vendor-management skills — negotiating and managing ISPs, telco, hardware suppliers, and SaaS/MSP contracts Proven leadership of a multi-site IT function at scale, ideally across multiple countries Strong security mindset and understanding of identity, endpoint, and network security Comfort operating in high-growth, emerging-market environments Your Environment: End-user compute & mobility: Full lifecycle management of laptops, desktops, and phones for 2,500+ employees, plus endpoint and mobile device management (MDM) Security & resilience: IT-side security hygiene (patching, vulnerability remediation, endpoint protection, hardening), business continuity and disaster recovery. Productivity & collaboration: Core software suite selection and management (collaboration, back-office, AI tools), vendor/contract management, licensing/SaaS spend, meeting-room and AV systems Identity & access: Identity platform (directory, SSO, MFA), joiner/mover/leaver processes, and recertification for internal and external applications On-site infrastructure: On-prem hardware and physical environments — server rooms, power, cooling, physical security, CCTV Networks & telephony: Wired and wireless networks across all offices, warehouses, and retail sites; contact-centre telephony across ~10 call-centre sites Our Workplace IT Approach: We keep access controls operationally excellent, low-friction for users, and audit-ready We balance cost, performance, security, and resilience — especially in variable-connectivity markets We set and drive the norms and adoption practices that make tools actually succeed, not just get deployed We measure ourselves against SLAs and service performance metrics that show IT is delivering. We partner closely with the Security function on IT-side security hygiene, with clear ownership boundaries between the two functions What You Need: We care more about your skills than where you got them from — relevant degrees or certifications (e.g. ITIL, CISSP, cloud/network certs) are desirable but not required. Location & Benefits: Based in one of M-KOPA's operating markets — Nigeria, Kenya, South Africa, Ghana, or Uganda — or in the UK, with regular travel across M-KOPA's operating markets (current and future) Work with diverse teams across UK, Europe, and Africa Family-friendly policies and flexible working arrangements Significant travel expected — potentially up to 25% at times, especially in the early phases of the role Well-being support and career growth opportunities. Professional development programs and coaching partnerships How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria