Customer Support Officer
AI summary
Swift Consulting Limited is hiring a Customer Support Officer in Ikoyi, Lagos. The role involves handling customer enquiries across phone, WhatsApp, email, and social media, resolving complaints, and supporting onboarding, transactions, and payments. Candidates need a Bachelor's degree or HND and 1–3 years of customer service experience.
- Full-time role based in Ikoyi, Lagos
- 1–3 years customer service experience required
- Fintech, financial services, or e-commerce experience is an advantage
- Apply by email with CV before 16th October 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Swift Consulting Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobNetworkNigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobNetworkNigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Swift Consulting Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Overview Swift Consulting Limited is a professional services firm specializing in Education: Consulting, Human Resource Management, and Management Consulting. We connect top talent with leading organizations across industries. Job Position: Customer Support Officer Job Location: Ikoyi, Lagos Employment Type: Full-time Job Summary We are seeking a Customer Support Officer who will serve as a key point of contact between the company and its customers, ensuring that enquiries, complaints, and service-related issues are handled promptly and professionally. Job Responsibilities: Respond promptly and professionally to customer enquiries via phone, WhatsApp, email, social media, and other support channels. Assist customers with account registration, onboarding, transactions, investments, payments, and other service-related enquiries. Provide clear information about the company’s products, services, processes, and policies. Resolve customer complaints and issues efficiently, escalating complex matters to the appropriate department when necessary. Follow up on unresolved customer issues to ensure timely resolution and customer satisfaction. Assist customers experiencing technical or platform-related challenges. Maintain accurate records of customer interactions, complaints, requests, and resolutions. Work closely with the Operations, Investment, Technology, Sales, and other relevant teams to resolve customer concerns. Identify recurring customer complaints and provide feedback that can help improve products and service delivery. Maintain a high level of professionalism, empathy, confidentiality, and customer care at all times. Support customer retention by building positive and trustworthy relationships with customers. Job Qualifications Bachelor’s degree/HND in Business Administration, Mass Communication, Marketing, Social Sciences, or a related field. Minimum of 1–3 years of experience: in Customer Service, Customer Support, Client Relations, or a similar role. Experience: in a fintech, financial services, e-commerce, investment, logistics, or technology-driven company will be an advantage. Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Good knowledge of WhatsApp, email, CRM/customer-support platforms, and other digital communication tools. Ability to multitask and manage multiple customer enquiries efficiently. Strong attention to detail and ability to maintain accurate records. Patient, empathetic, proactive, and customer-focused. Ability to work effectively in a fast-paced and growing business environment. Application Deadline 16th October, 2026. How to Apply Interested and qualified candidates should send their CV to: [email protected] using “Customer Support Officer- Ikoyi” as the subject of the email. Tagged as: Customer Service