Customer Service Manager
AI summary
Uncle Stan's Foods, a Lagos-based finger food company, is hiring a Customer Service Manager to lead its customer service team, develop service strategies, monitor KPIs, handle escalated complaints, and improve customer satisfaction and retention. The role requires a Bachelor's degree or HND, 5–7 years of customer service experience with 2–3 years in a supervisory or managerial position, and strong leadership and CRM skills. Qualified candidates should send their CV to hruncestansfoods@gmail.com with the position as the email subject.
- Full-time managerial role in Lagos
- 5–7 years' experience with 2–3 years in management required
- Bachelor's degree or HND in Business Administration, Marketing, Mass Communication, or related field
- Leadership, CRM, and data analysis skills required
- Apply by emailing CV to hruncestansfoods@gmail.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Customer Service, ManagementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Uncle Stan's Foods and the role in Not specified.
- Add concrete examples related to call_center, Customer Service, Management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Manager role in call_center, Customer Service?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Uncle Stan's Foods before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique. Read more about this company Customer Service Manager Job Type Full Time Qualification BA/BSc/HND Experience: 5 - 7 years Location Lagos Job Field Customer Care, Success and Service Key Responsibilities: Develop and implement customer service strategies and standards. Lead, manage, and develop the customer service team. Establish customer service KPIs and monitor performance. Analyze customer feedback, complaints, and satisfaction trends. Develop strategies to improve customer satisfaction and retention. Handle complex and high-level customer complaints. Establish and maintain customer service policies and procedures. Monitor service response and resolution times. Work with other departments to resolve recurring customer issues. Prepare and present customer service performance reports to management. Identify opportunities to improve customer experience: and operational efficiency. Develop training programs for customer service employees. Monitor staffing requirements: and recommend resource adjustments. Ensure the team consistently represents the company's brand and values. Competencies Strong leadership and people management. Strategic thinking and planning. Exceptional customer relationship management. Excellent communication and presentation skills. Problem-solving and decision-making. Conflict management. Data analysis and performance management. Coaching and staff development. Business and commercial awareness. Emotional intelligence. Change management. Strong organizational and time-management skills. Requirements: Bachelor's degree or HND in Business Administration, Marketing, Mass Communication, Hospitality Management, or a related field. Minimum of 5–7 years' relevant customer service experience: , with at least 2–3 years in a managerial or senior supervisory position . Proven experience: leading a customer service team. Strong knowledge of customer experience: and service management practices. Experience: with CRM systems and customer service analytics. Proficiency in Microsoft Office applications. Strong reporting and presentation skills. Demonstrated ability to improve customer satisfaction and service performance. Check how your CV aligns with this job Method of Application Interested and qualified candidates should forward their CV to: hrunclestansfoods@gmail.com using the position as subject of email. Build your CV for free. Download in different templates.