Customer Experience Representative
AI summary
Corona Schools Trust Council is hiring a proactive Customer Experience Representative in Lagos to drive student enrolment, manage parent engagement, and support admissions. The role involves handling enquiries, conducting school tours, using CRM tools, and meeting conversion targets within a world-class school environment.
- Full-time onsite role based in Lagos
- Focus on admissions, enrolment growth, and parent engagement
- Requires 3–8 years of customer service, sales, or admissions experience
- CRM and target-driven role with marketing support duties
- Apply by emailing CV to careers@coronaschools.org and careers1@coronaschools.org
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, Customer ExperienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Corona Schools Trust Council and the role in Not specified.
- Add concrete examples related to sales, call_center, Customer Experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Representative role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Corona Schools Trust Council before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The focus of the Corona Schools’ Trust Council is the development of world-class schools. World class in all facets of our operations - curriculum, teaching methodologies, staff quality, libraries, technology, buildings, resources, facilities, management and so on. In order to sustain our mission to deliver world- class education: to children inculca... Read more about this company Customer Experience: Representative Job Type Full Time , Onsite Qualification BA/BSc/HND , MBA/MSc/MA Experience: 3 - 8 years Location Lagos Job Field Customer Care, Success and Service Job Summary We are seeking a proactive, customer-focused, and results-driven Customer Experience: Representative to support student enrolment, parent engagement, and overall customer satisfaction within our school community. Key Responsibilities: Admissions & Customer Engagement: Serve as the first point of contact for prospective families, providing excellent customer experience: Manage enquiries and follow up with prospective parents via calls, emails, and other channels Coordinate and conduct school tours for prospective parents Support and implement the school’s admissions process, including application review and processing Sales & Enrolment Growth: Drive enrolment conversion by meeting and exceeding set targets Apply a consultative approach to understand family needs and guide decision-making Manage leads from initial enquiry to enrolment using CRM tools (e.g., HubSpot, Sales Cloud) Track and report on key performance metrics (calls, conversions, pipeline growth) Handle objections effectively and propose suitable solutions to close enrolment Marketing & Brand Support: Support management of the school’s social media platforms in collaboration with the marketing team Contribute ideas and feedback to improve enrolment strategies and customer engagement. Requirements: Bachelor’s degree in Marketing, Business Administration, or related field Experience: in customer service, sales, admissions, or a related role Strong communication and interpersonal skills Ability to meet targets and work with data-driven metrics Proficiency in CRM tools and Microsoft Office Professional, personable, and customer-focused approach. Check how your CV aligns with this job Method of Application Interested and qualified candidates should forward their CV to: careers@coronaschools.org, careers1@coronaschools.org using the position as subject of email. Build your CV for free. Download in different templates.