Head of Customer Service
AI summary
Kredi Bank, a CBN-licensed digital bank, is hiring an experienced Head of Customer Service to lead its customer experience function in Lagos. The role involves managing a customer service team, resolving escalated complaints, driving satisfaction KPIs, and leading telemarketing and digital banking support initiatives. A Bachelor's degree and at least five years of customer service experience, including two in leadership within banking or fintech, are required.
- Senior customer service leadership role in a licensed digital bank
- Based in Lagos with full-time employment
- Requires 5+ years experience including 2 years in leadership
- Banking, Microfinance Bank, or Fintech experience is mandatory
- Focus on complaint resolution, loan servicing, and telemarketing
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Customer Service evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kredi Bank and the role in Not specified.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Customer Service role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kredi Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Kredi bank is a full service digital bank building a one-stop shop for digital financial services in Africa. Kredi is focused on making financial service products easy to use and fully accessible to consumers. We are fully licensed by the central bank of Nigeria. We are building a platform that allows users all key aspects of their financial lives: Read more about this company Head of Customer Service Job Type Full Time Qualification BA/BSc/HND Experience: 5 years Location Lagos Job Field Customer Care, Success and Service We're looking for an experienced Head of Customer Service to lead our customer experience: function in a fast-growing Microfinance Bank. The ideal candidate will have a strong background in customer complaint resolution, loan servicing, telemarketing, and digital banking support, with the ability to lead a high-performing team while delivering exceptional customer experiences. What You'll Do Lead and manage the Customer Service team, ensuring excellent service delivery across all customer touch points. Resolve escalated customer complaints and service issues relating to loans, transactions, accounts and digital banking services. Drive customer satisfaction by implementing service standards, monitoring KPIs and improving response times. Lead outbound customer engagement and telemarketing initiatives to support loan conversion, customer retention and cross-selling opportunities. Work closely with the Credit, Product, Technology and Operations teams to resolve customer issues and improve the overall customer journey. Analyse customer feedback and complaint trends, identify root causes and implement sustainable service improvements. What We're Looking For A Bachelor's degree in Business Administration, Marketing, Communications or a related discipline. Minimum of 5 years' experience: in Customer Service, with at least 2 years in a leadership role. Banking, Microfinance Bank, Fintech or Financial Institution experience: is mandatory. Strong experience: handling customer complaints, loan-related enquiries and customer issue resolution. Proven experience: in telemarketing, customer engagement or outbound sales support. Tech-savvy with a good understanding of digital banking platforms, CRM systems and customer support tools. Excellent leadership, communication, problem-solving and stakeholder management skills A customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional service. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Kredi Bank on docs.google.com to apply Build your CV for free. Download in different templates.