Customer Service / Support Personnel
AI summary
Jeroid Limited, a Nigerian fintech company, is hiring a Customer Service / Support Personnel in Lagos on a full-time basis. The role involves handling customer enquiries, resolving issues, and ensuring a positive experience across the company's platforms. Interested candidates should send their CV to vacancy@jeroid.ng with the job title as the subject.
- Full-time customer service role at a Nigerian fintech company
- Based in Lagos with shift and weekend work possible
- Apply by emailing CV to vacancy@jeroid.ng
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in call_center, part_time, Customer Service RepresentativeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full-Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service / Support Personnel evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jeroid Limited and the role in Lagos.
- Add concrete examples related to call_center, part_time, Customer Service Representative, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service / Support Personnel role in call_center, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jeroid Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service / Support Personnel at Jeroid Limited ⏲ Sep 11, 2026, 6:03 AM ⋕ View all Banking & Financial Services jobs Jeroid Limited is a leading Nigerian fintech company offering innovative solutions in cryptocurrency trading, gift card redemption, and digital payments. With a user base of over 200,000, we are committed to delivering secure, fast, and reliable services. At Jeroid, we value exceptional customer experiences and are seeking a dedicated Customer Service Representative to join our growing team. We are recruiting to fill the position below: Job Title: Customer Service / Support Personnel Location: Lagos Job type: Full-Time Job Summary We are looking for a customer-focused, responsive, and solution-oriented Customer Service/Support professional to provide excellent support to our customers, resolve enquiries, and ensure a positive customer experience: across our platforms. Key Responsibilities: Meet assigned customer service, response-time, quality, and resolution targets. Respond promptly and professionally to customer enquiries across available channels. Maintain accurate records of customer interactions, complaints, resolutions, and follow-ups. Work closely with Operations, Product, Compliance, and other relevant teams to resolve customer concerns. Troubleshoot customer issues and provide appropriate solutions or escalate when necessary. Prepare or contribute to customer service reports and performance updates. Handle customer complaints, concerns, and service-related issues effectively. Assist customers with account, transaction, product, or service-related enquiries. Monitor customer feedback and identify opportunities to improve the customer experience. Carry out other customer support duties as may be assigned by management. Provide accurate information and support on the company’s products and services. Identify recurring customer issues and provide feedback to the relevant teams. Stay informed about product updates, process changes, and company announcements. Maintain a strong understanding of the company's products, services, policies, and procedures. Escalate technical, operational, compliance, or other complex issues appropriately. Maintain a professional, helpful, and customer-focused approach in all interactions. Ensure all customer interactions are handled confidentially and professionally. Follow up on unresolved complaints and ensure timely resolution. Requirements: Excellent verbal and written communication skills. Previous experience: in customer service, customer support, client relations, or a similar role. Strong problem-solving and interpersonal skills. Ability to work shifts, weekends, or public holidays where required. Comfortable using customer service platforms, communication tools, and basic computer applications. Good attention to detail and ability to multitask. Ability to work effectively in a fast-paced, customer-facing environment. Strong follow-up and issue-resolution skills. Ability to remain calm and professional when handling difficult customers or situations. Experience: in fintech, e-commerce, logistics, technology, or a similar industry is an advantage. How to Apply Interested and qualified candidates should forward their CV to: vacancy@jeroid.ng using the Job Title as the subject of the email. View all Jobs in Nigeria Lagos State