Customer Liaison Officer – Chinese Speaking
AI summary
Ecobank Nigeria is hiring a full-time Customer Liaison Officer – Chinese Speaking in Lagos. The role focuses on managing relationships with Chinese-speaking customers, providing interpretation and translation support, supporting customer acquisition, and ensuring compliance with KYC, AML/CFT, and data protection requirements. A BA/BSc/HND qualification is required.
- Full-time role based in Lagos, Nigeria
- Requires BA/BSc/HND qualification
- Primary contact for Chinese-speaking customers and prospects
- Provides interpretation, translation, and cultural communication support
- Involves customer acquisition, retention, and business development
- Must comply with KYC, AML/CFT, and data protection requirements
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Liaison Officer – Chinese Speaking evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ecobank Nigeria and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Liaison Officer – Chinese Speaking role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ecobank Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS). In the early 1980’s foreign and stat... Customer Liaison Officer – Chinese Speaking Job Type Full Time Qualification BA/BSc/HND Experience: Location Lagos Job Field Customer Care, Success and Service Job Responsibilities: Customer Relationship Management: Serve as the primary point of contact for Chinese-speaking customers and prospects. Build and maintain strong, professional relationships with Chinese-speaking customers. Understand customers’ banking needs and provide appropriate information on the Bank’s products and services. Provide timely responses to customer enquiries, requests, and complaints. Maintain regular communication with customers to enhance engagement and satisfaction. Identify opportunities to deepen existing customer relationships and increase customer retention. Chinese Language & Communication Support: Provide professional interpretation and translation support between Chinese-speaking customers and relevant Bank personnel. Translate customer communications, correspondence, forms, presentations, and other relevant documents where required. Facilitate effective communication during customer meetings, business discussions, account-opening processes, and service engagements. Assist in bridging cultural and communication gaps between the Bank and Chinese-speaking customers. Customer Acquisition & Business Development: Identify and support the acquisition of new Chinese-speaking customers through referrals, networking, business engagements, and other approved channels. Develop and maintain a database of Chinese-speaking prospects and customers. Support customer engagement activities, campaigns, and events targeted at the Chinese-speaking community. Ensure all customer onboarding activities comply with the Bank’s KYC, AML/CFT, data protection, and other applicable requirements. Customer Service & Complaint Resolution: Act as an intermediary between customers and relevant internal teams to facilitate timely resolution of complaints. Monitor outstanding complaints and provide customers with appropriate updates. Ensure a high standard of customer experience: is maintained throughout every customer interaction. Compliance & Risk Management: Ensure all customer interactions and activities are conducted in accordance with the Bank’s policies and procedures. Escalate suspicious or unusual customer activities through the appropriate channels. Adhere strictly to AML/CFT, sanctions, data privacy, information security, and other regulatory requirements. Market Intelligence & Customer Insights: Monitor the banking needs and expectations of Chinese-speaking customers in Nigeria. Provide feedback on emerging customer needs, market opportunities, and competitor activities. Identify potential opportunities for the Bank to develop or improve products and services for Chinese-speaking customers. Support management with relevant insights on the Chinese business and expatriate customer segment. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Ecobank Nigeria on fa-emqf-saasfaprod1.fa.ocs.oraclecloud.com to apply Build your CV for free. Download in different templates.