Community Contact Center (CCC) Operator
AI summary
The ICRC is hiring a full-time Community Contact Center Operator in Abuja (FCT) on a 4-month maternity cover contract. The role involves handling calls from affected populations across Nigeria, recording concerns, following up on complaints, and conducting satisfaction surveys to strengthen accountability. A university degree, at least two years of relevant experience, and proficiency in English, Kanuri, and Hausa are required.
- Full-time fixed-term contract (4 months, maternity cover) based in Abuja (FCT)
- Handles calls and feedback from conflict-affected populations across Nigeria
- Requires degree plus minimum 2 years of relevant professional experience
- Must be proficient in English, Kanuri, and Hausa; other local languages are an asset
- Competitive package with medical insurance, pension plan, and in-house training
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Fixed-term contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Community Contact Center (CCC) Operator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to International Committee of the Red Cross (ICRC) and the role in Abuja.
- Add concrete examples related to call_center, internship, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from My NGO Jobs Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- My NGO Jobs Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Community Contact Center (CCC) Operator role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research International Committee of the Red Cross (ICRC) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Community Contact Center (CCC) Operator Location: Abuja (FCT) Employment Type: Full-time Purpose Under the supervision of the Community Contact Centre Supervisor, The Community Contact Centre (CCC) operator aims to increase ICRC’s Accountability to the persons we serve. The CCC receive questions, complaints and comments from callers from around Nigeria in connection with their humanitarian needs and ICRC activities. The Contact Centre will also share information on ICRC programs and criteria for eligibility with callers, at times pro-actively and will occasionally also carry out small surveys on behalf of the ICRC. It is also used to proactively call persons affected by the conflict and violence to gauge their views and perception, with a view to improving our assistance and service to them. Accountabilities & Functional Responsibilities: Respond to calls to understand the concerns of the caller and decide on whether the concerns can be addressed immediately or require referral to other specialists or departments. Make calls to persons affected by conflict and violence in Nigeria to assess their level of satisfaction with, and perceptions of, ICRC activities and services. Accurately record and maintain details of each call in the appropriate database / software. Follow up promptly on complaints and provide timely feedback to Affected Population Follow up on cases referred to other departments to ensure timely follow up and action. Contribute to the compilation of statistics and regular Community Contact Centre reports identifying trends, flagging issues and proposing improvements. Maintain a good understanding of the ICRC’s activities around Nigeria by reviewing briefing materials, following relevant guidance and SOPs, participating in regular briefing sessions, and proactively seeking information from relevantdepartments. Carry out any other duties related to Accountability to Affected persons shall the need arise. Certifications / Education: Required A University Degree in a relevant field. Minimum 2 years of professional experience: in a similar position Proficiency in English, Kanuri and Hausa. Knowledge of Shuwa Arab, Pidgin, Fulfulde an asset. Good understanding of humanitarian issues and current events in Nigeria Experience: using online dashboards for data analysis and prior experience: working with technology for humanitarian organizations is desirable Good understanding of the importance of knowledge management and confidentiality Strong organizational and planning skills. Desired profile and skills: Strongly motivated by humanitarian work Able to work under pressure. Our values: At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page. Reports to (role): Community Contact Centre (CCC) Supervisor. People management responsibilities: No. Relationships: Internally, interacts with colleagues in the delegation or sub-structure. Externally, interacts with a network of local contacts, such as authorities, opposition leaders, non-State armed groups, the civilian population, international and organizations, non-governmental organizations and International Red Cross and Red Crescent Movement partners. What we offer Rewarding work in a humanitarian and multicultural environment. Competitive employment package with medical insurance and ICRC pension plan. In-house training opportunities for personal development. A full-time, fixed-term contract (4months – Maternity Cover) The opportunity to join an ICRC talent pool, be considered for future assignments elsewhere and experience: different contexts, fields, and challenges. Application Closing Date 20th August, 2026. How to Apply Interested and qualified candidates should apply below USING APPLY ONLINE NOW BUTTON Premium NGO Service Increase your chances of getting this job! Let our experts professionally update your CV and Cover Letter to meet international NGO standards. Get Started Now From ₦700 only